Product Manager, Internal Tools

American Express

Product Manager owning internal tools and workflow automation for Resy, American Express’s restaurant reservation platform. Improving employee productivity through scalable platforms, integrations, and AI-enabled experiences.

Posted 9/11/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $103,750 - $174,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product management, focusing on building internal tools and operational platforms that enhance productivity and efficiency. Proficient in leveraging AI and automation technologies to drive product strategy and execution across cross-functional teams.

Highest-signal resume keywords

Digital Product ManagementInternal Tools DevelopmentAI-Enabled PrototypingWorkflow AutomationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyOperational EfficiencyTechnical ComplexityScalable ArchitectureSystem IntegrationsAPIsData PlatformsProcess EfficiencyEmployee ExperienceTechnical Product Delivery

Soft Skills

Strong Communication SkillsInfluencing Without AuthorityUnderstanding Operational Workflows

Tools & Technologies

AI Development ToolsWorkflow Automation ToolsPrototyping ToolsClaude CodeCursor

Industry Keywords

HospitalityDining Industry

About the role

Key responsibilities & impact

Own the product strategy and roadmap for internal products and platforms that improve employee productivity and operational efficiency.
Identify opportunities to simplify, automate, and productize manual operational processes across the organization.
Partner closely with cross-functional stakeholders to identify opportunities to simplify, automate, and productize internal workflows.
Collaborate with Engineering, Design, Data, and Operations teams to build scalable internal capabilities supporting multiple business functions.
Build internal platforms, workflow automation, administrative tools, AI-enabled experiences, and integrations leveraged across multiple teams.
Evaluate and apply emerging technologies, including AI and automation, to improve employee productivity and operational effectiveness.
Prioritize product investments by balancing business impact, operational efficiency, technical complexity, and long-term scalability.
Measure success through adoption, process efficiency, time savings, and employee experience.

Requirements

What you’ll need

3–5 years of experience in digital product management, with a strong track record of delivering technically complex products.
Experience building internal tools, operational platforms, or enterprise software that improves team productivity.
Ability to lead end-to-end product strategy and execution, from discovery through launch and iteration.
Hands-on experience leveraging modern AI tools to rapidly build and test functional product prototypes that inform product strategy and reduce time to validation.
Comfortable working with technical systems and platforms, including APIs, system integrations, data platforms, workflow automation, and scalable architectures.
Strong written and verbal communication skills, with the ability to clearly articulate strategy, priorities, and tradeoffs.
Demonstrated ability to deeply understand operational workflows and identify opportunities to improve efficiency through product solutions.
Experience partnering with cross-functional stakeholders and influencing without direct authority.
Hands-on experience with modern AI development and prototyping tools (e.g., Claude Code, Cursor, etc.) is preferred.
Interest in hospitality and the dining industry is preferred.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities