Support Specialist

AmazingCo

Remote Support Services Specialist handling customer inquiries and bookings for AmazingCo. Provide excellent customer service and coordinate support activities remotely.

Posted 7/12/2026full-timeRemote • Utah • 🇺🇸 United StatesJunior💰 $28 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and administrative support capabilities, with a focus on effective communication, organization, and problem-solving. Proficient in managing service requests and maintaining accurate records to enhance resident satisfaction.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsOrganizational SkillsExperience with CRM SoftwareAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryRecords ManagementSchedulingProblem SolvingDispute Resolution

Soft Skills

Time ManagementMulti-taskingCollaborationSelf-starterAdaptability

Tools & Technologies

Microsoft Office SuiteGoogle WorkspaceWeb Based Business Applications

Certifications & Qualifications

GEDHigh School Diploma

Industry Keywords

Property ManagementResident ServicesCustomer AssistanceMulti-family HousingHospitality

About the role

Key responsibilities & impact

Provide fast response to all clients bookings and inquiries
Respond to clients, organizations, and vendors through telephone, e-mail and online communications inquiries
Provide timely and professional solutions based service
Guide clients through their AmazingCo experiences and resolve issues effectively
Assist with service inquiries, account questions, scheduling, general needs
Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling
Coordinate and track service requests from start to finish
Schedule appointments, update residents and property teams
Ensure timely follow up by liaising with internal departments and service suppliers
Respond to card issues or purchases
Keep track of service history and open requests
Support business processes that enhance service delivery and resident satisfaction
Escalate complex issues to the appropriate department for solutions
Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date
Data entry, records management and administrative support
Report and record keeping for support activities
Comply with company policies, practices and data privacy standards
Work with property management teams and other internal departments
Participate in team meetings, training and professional development opportunities
Identify process improvement and service quality possibilities
Help build a good, collaborative and service culture in the workplace

Requirements

What you’ll need

GED or high school diploma or equivalent
Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field
Excellent written and verbal communication skills
Excellent organizational and time management skills
Strong organizational and multi-tasking skills
Attention to detail and a devotion to accuracy
Experience with Microsoft Office Suite, Google Workspace and web based business applications
A good high speed internet connection and a dedicated work area
Independent, self-starting, and able to connect with a distant team
Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses preferred
Experience using CRM, ticketing, property management or customer service software preferred
Excellent dispute resolution and problem solving skills preferred

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401(k) business match retirement plan
Vacations & Time Off
EAP, Employee Assistance Program
Professional Development Reimbursement Opportunities for training and career advancement at all times
Staff health & wellness services
Collaborative and inclusive work environment to grow our employees to the best of our abilities