Service Delivery Manager
Altera Digital Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $96,000 per year
Job Level
SeniorLead
About the role
- Build and grow customer relationships as the main point of contact.
- Ensure excellent service for Altera-hosted clients.
- Deliver hosting services meeting contractual requirements and manage service level agreements.
- Foster long-term relationships through consistent communication and understanding of client needs.
- Drive process improvements to optimize client outcomes.
Requirements
- Bachelor's Degree preferred.
- 7+ years of experience in a client-facing account management or technical support role, preferably within the healthcare industry.
- Proven ability to build and maintain strong client relationships to ensure satisfaction and retention.
- A strong understanding of healthcare industry practices, software systems, and applications.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work effectively with clients of varying technical expertise in high-pressure situations.
- Ability to adapt to changing business processes, technologies, and environments.
- A proactive and independent work style with the ability to adapt to changing environments.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationproblem-solvinginterpersonal skillsclient relationship managementadaptabilityproactive work style
Certifications
Bachelor's Degree