Provider Services Advisor

Altais

Physician Services Advisor supporting Altais’ California physician network and healthcare organizations. Managing provider onboarding, electronic tools, administrative issues, policy education, and physician-office relationships.

Posted 8/5/2026full-timeRiverside • California • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates comprehensive knowledge of managed health care administration and physician office operations, with strong skills in communication, customer service, and the use of electronic network tools. Capable of effectively supporting physicians and office staff while managing administrative tasks and fostering positive relationships.

Highest-signal resume keywords

Managed Health Care AdministrationPatient And Physician PortalsEMH Or EMR System ExperienceMicrosoft Office ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Managed Health Care AdministrationPatient And Physician PortalsEMH Or EMR System ExperienceMicrosoft Office ProficiencyClinical Coding ProcessesPolicy Compliance ReviewTask Documentation And TrackingOnboarding ProcessesAdministrative Task ManagementData Tracking And Trending

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsFlexibilityRelationship ManagementJudgment And Initiative

Tools & Technologies

EpicLinkProvider Engagement Portal

Industry Keywords

Physician Office OperationsHealth PlansIPAsCustomer ServiceCompliance

About the role

Key responsibilities & impact

Serve as the primary internal contact for all service lines provided by Altais to network physicians
Support day-to-day administrative operations and provide service to physicians and office staff
Monitor physician participation from entry through tenure with Altais
Advocate for current and future products, services, and operational processes
Contribute to organizational and departmental strategies and goals
Act as an internal and external liaison, resolving challenges and promoting positive relationships
Communicate physician network challenges and deficiencies, escalating issues and ensuring timely resolutions
Serve as first contact for physician network support for electronic network tools, deploying EpicLink and the Provider Engagement Portal
Provide education, training, and day-to-day support for electronic network tools
Participate in multi-department work groups addressing access, quality of care, and claims issues
Document and track tasks for Physician Services
Assist with onboarding new physicians and staff, including account setups, agreements, and paperwork
Complete administrative tasks associated with physician and office staff requests
Track and trend physician status changes
Schedule and facilitate internal and external meetings to discuss and resolve relevant issues
Educate physician practices on policies and procedures, medical management review processes, claims payment policies, and clinical coding processes
Review policies for compliance, troubleshoot provider issues, and identify non-compliant providers
Develop and maintain comprehensive knowledge of Altais services and product offerings
Travel up to 75% of the time within the Riverside region

Requirements

What you’ll need

BA/BS degree or equivalent experience of 4 years working in direct managed health care administration or physician office administration
2–3 years of patient and physician portals and EMH or EMR system experience (preferred)
Proficient computer skills, including Microsoft Office (Word, Outlook, Excel, PowerPoint)
Proficient in patient and physician portals and EMH or EMR systems
Ability to use independent judgment and initiative within established policies and procedures
Excellent written and verbal communication skills
Strong understanding of physician office operations, including interfaces and interdependencies between offices, health plans, and IPAs
Demonstrated flexibility and strong organizational skills
Ability to prioritize duties and effectively delegate tasks
Ability to maintain excellent relationships with internal and external stakeholders
Comprehensive knowledge and excellent customer service skills related to the complexities of physician practices
Ability to travel up to 75% of the time within the Riverside region
External hires must pass a background check/drug screen

Benefits

Comp & perks

Excellent medical, vision, and dental coverage
401k savings plan with a company match
Flexible time off
9 Paid Holidays
Competitive compensation package
Robust benefits program