Customer Support Specialist
Samsara
CloudIoTMacOS
Director, Enterprise Technology
ALSO.
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $225,000 - $245,000 per year
Job Level
Lead
Tech Stack
CloudMacOS
About the role
- Set the strategic direction for enterprise technology, aligning technology with business goals and scaling operational capabilities.
- Act as a key internal stakeholder and advisor for IT, collaborating cross-functionally with leadership.
- Lead and mature the Enterprise Technology function by developing processes, governance frameworks, and technology standards for a distributed, international workforce and dynamic SaaS environment.
- Manage and partner with external IT providers to ensure high-quality support and guide infrastructure decisions.
- Establish scalable systems and practices around identity and access management, SaaS lifecycle management, business continuity, and IT compliance.
- Support long-term growth by planning and implementing infrastructure for new offices, evaluating tooling and platforms, and contributing to cross-functional initiatives.
- Champion continuous improvement, automation, and operational excellence within Enterprise Technology.
Requirements
- Extensive Enterprise Technology leadership experience (10+ years).
- Strong track record of building and scaling modern IT functions in fast-paced, high-growth environments.
- Strategic mindset to align technology initiatives with business goals.
- Proven experience managing technology partnerships and external service providers.
- Deep understanding of cloud infrastructure, identity and access management, endpoint management, security, compliance, and network architecture.
- Hands-on experience with MDM platforms (Windows and macOS), Slack, Atlassian suite (Jira, Confluence), Google Workspace, and SharePoint.
- Experience managing or implementing service desk operations and improving internal IT support models at scale.
- Experience developing and implementing technology governance frameworks, business continuity plans, and IT service delivery standards.
- Strong cross-functional collaboration and communication skills.
- Passion for process improvement, automation, and operational excellence.
- Hands-on, self-starter mentality with ability to operate independently.
