Customer Service Representative

ALPMANN FRÖHLICH Rechtsanwaltsgesellschaft mbH

Customer Service Representative enhancing customer experience for a remittance company. Providing support and solutions while working in a fully remote capacity.

Posted 5/8/2026full-timeRemote • 🇳🇬 NigeriaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Identify and assess individual customers’ needs in order to understand and proffer solutions
Communicate with customers through several channels as assigned
Chat with customers on Live Chat using provided Live Chat tools and set communication structure
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell product features when they arise
Build sustainable relationships and engage customers by going the extra mile
Understand the product/services that Africhange offers so you can guide customers in using our apps and/or website
Provide accurate, valid, and complete information to users by leveraging:
internal processes
internal and public product knowledge base
external (3rd party) methods/tools
Utilize software, databases, communication strategies, and tools appropriately
Meet personal/team qualitative and quantitative performance goals
Stay up to date with technological advances and customer success tools to be used for customer service purposes
Schedule and perform follow-up with customers, peers, and company stakeholders to ensure timely resolutions
Come up with ideas and strategies that enhance performance

Requirements

What you’ll need

Good background qualification in any Human Relations or Business Administration field
2 years experience in customer rep roles and a good knowledge of customer service or call centre professional processes
Previous work experience with a Financial technology company is an added advantage
Demonstrate excellent phone etiquette and understand the basic rules of chat interactions
Candidates should be tech-savvy and familiar with basic PC utilities and fundamentals
Familiarity with Google Workspace tools is beneficial
A good skill in using CRM software is an added advantage
Ability to work in a multi-shift environment that spans across several customer success agents working 24 x 7 x 365
Extremely smart with exceptional verbal, written and oral communication skills
Problem-solving skills
Incredibly ambitious with a desire to continue learning
Strong time management and decision making abilities
Ability to multitask, organize, and prioritize work
Resourceful, independent, meticulous, strong analytical mind and eye for details
Good team-playing skills to relate with other departments and team members

Benefits

Comp & perks

Fully remote opportunities under a flexible work environment
Competitive salary
Paid time-offs
Premium medical coverage
Access to relevant online courses/learning programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center processesCRM softwareGoogle Workspaceproblem-solvingcommunication strategiescustomer success toolsperformance goalsfinancial technology knowledgemulti-shift work

Soft Skills

verbal communicationwritten communicationoral communicationtime managementdecision makingmultitaskingorganizational skillsresourcefulnessanalytical skillsteamwork