Act as the primary point of contact for team members seeking AI-enabled technology, productivity tools, automation, and custom solutions
Facilitate the requirements-gathering process, translating business needs into potential solutions using Microsoft Power Platform, Copilot, and other AI tools
Deploy, configure, and manage Microsoft Copilot within Microsoft 365 environments
Develop and implement best practices for AI-assisted workflows and automation
Troubleshoot Copilot-related technical issues, performance bottlenecks, and security concerns
Collaborate with IT and cybersecurity teams to ensure data privacy and compliance
Evaluate Copilot updates, enhancements, and integrations for business needs
Provide technical training and documentation for teams using AI-powered tools

Requirements

BA/BS in Computer Science, Engineering, or similar degree
7+ years’ experience designing, building, and supporting Microsoft Power Platform solutions
3+ years’ experience working with OpenAI GPT models, either via Copilot or directly via Azure AI or OpenAI
Knowledge of AI, Generative AI and Copilot, and Microsoft productivity suites (Power Platform, SharePoint, Teams, Outlook, Office 365)
Ability to guide and train the enterprise and end users on how to interact with Copilot (prompts, document context, instructions, agentic) to maximize output and interpret content generated to help drive insight and support decision making
Integrate Copilot into business operations, assisting with the introduction of functionality into workflow
Define Copilot use cases by mapping business requirements to Copilot capabilities, maximizing usage without customizations and providing design guidance for necessary customizations
Ability to support the adoption of AI technologies and productivity tools within diverse business units
Proficiency in AI automation, machine learning models, and NLP-based systems
Strong problem-solving skills for technical debugging and optimization
Knowledge of cybersecurity best practices in AI-powered enterprise solutions
Strong understanding of IT Service Facilitation processes and methodologies
Experience with business analysis, requirements gathering, and translating needs into actionable recommendations
Excellent communication skills with the ability to facilitate discussions, document requirements, and present solutions effectively
Microsoft PL-900 Certification required prior to start date.

Benefits

PTO including paid parental, military, and bereavement leave
Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
Life Insurance, STD/LTD term disability coverage, with employer paid premiums
401 (k) plan with a match that is 100% vested after you complete two years of service
FSA/DFSA/HSA flexible benefit plans
Annual Tuition & Professional Development Reimbursement benefit

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Power PlatformOpenAI GPT modelsAI automationmachine learningNLP-based systemsrequirements gatheringtechnical debuggingperformance optimizationdata privacycompliance

Soft Skills

problem-solvingcommunicationcollaborationtrainingfacilitationdocumentationguidanceadaptabilityinsight generationdecision making

Certifications

Microsoft PL-900 Certification