Customer Success Manager

Alpas AI

Customer Success Manager driving adoption, retention, and expansion for Alpas’s AI procurement software customers in Berlin. Managing onboarding, success plans, customer health, renewals, and commercial growth opportunities.

Posted 8/5/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management within a B2B SaaS environment, focusing on customer adoption, retention, and expansion through data-driven decision making and effective stakeholder management. Proficient in creating actionable plans based on customer insights and monitoring customer health to mitigate risks.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceStakeholder ManagementProject ManagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionCustomer ExpansionOnboarding ProgramsSuccess PlansChurn Risk IdentificationKPI MeasurementData TranslationAccount ManagementCustomer Health MonitoringVoice of the Customer

Soft Skills

Strong Communication SkillsResourceful Self-StarterAttention to DetailProactive Working StyleCollaboration

Tools & Technologies

CRM ToolsCustomer-Success ToolsAnalytics Tools

Industry Keywords

Mid-Market AccountsProcurementSupply-Chain ManagementProcurement TechB2B

About the role

Key responsibilities & impact

Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion
Build trusted relationships with key stakeholders, including executive sponsors and operational users
Run scalable onboarding programs to shorten Time-to-Value and accelerate product adoption
Create and execute standardized Success Plans tied to customer goals and measurable KPIs
Use product and usage data to identify churn risk and upsell/cross-sell opportunities
Translate customer insights into clear, actionable plans
Monitor customer health, including usage, engagement and support trends, and proactively mitigate risks
Communicate customer needs and product feedback to Product Management as the Voice of the Customer
Improve Customer Success playbooks and processes to enable consistent, scalable outcomes across the team

Requirements

What you’ll need

3+ years of Customer Success Management or commercial Account Management experience
Experience in a B2B SaaS environment with proven results in retention and expansion
Track record of managing multiple mid-market accounts and delivering measurable outcomes
Strong stakeholder management and project management skills
Ability to influence at executive and operational levels
Comfortable working with CRM, customer-success and analytics tools
Experience translating data into action
Native-level German
Fluent English
Nice to have: experience in procurement, supply-chain management or procurement tech startups
Affinity for tech and data-driven decision making
Honest, fast, and open collaboration and strong communication skills
Resourceful self-starter who holds high standards, has attention to detail, is intrinsically motivated and eager to learn
Proactive hands-on working style with passion for customer-facing tasks
Excitement about Alpas's mission and technology

Benefits

Comp & perks

Working in a fast-paced environment with challenging tasks (zero-boredom-guarantee)
High ownership and the freedom of managing your own projects
Direct collaboration with the founders
Rapid professional development & leadership opportunities with steep learning curve
Personal Projects GTM
Inclusive company culture with a diverse team
A hybrid work environment and a nice office in Berlin, Prenzlauer Berg