Project Manager

Alongside

Project Manager overseeing daily operations and customer communications for tech teams at Alongside. Coordinating key tasks and managing projects in a hybrid work environment.

Posted 7/23/2026full-timePorto • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT operations and project coordination, with a strong focus on customer communication and stakeholder management. Proficient in using Jira/Linear for ticket management and ensuring timely updates and follow-ups.

Highest-signal resume keywords

IT Operations ExperienceJira/Linear ProficiencyStakeholder ManagementCustomer CommunicationDetail-Oriented Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationTicket ManagementIncident ManagementTechnical LiteracySaaS Experience

Soft Skills

Strong Writing SkillsOrganizational SkillsFollow-Up SkillsEmpathetic Communication

Tools & Technologies

JiraLinear

Industry Keywords

Tech EnvironmentManaged ServicesAPIsIntegrations

About the role

Key responsibilities & impact

Keep day‑to‑day operations running smoothly while providing a consistent point of contact for customers, vendors, and internal teams
Facilitate daily standups, translate business needs into clear Jira/Linear tickets, drive follow‑ups with suppliers, and ensure customers receive timely, accurate updates
Run daily standups: prepare the agenda, ensure notes and owners are captured, track action items and follow through to completion
Own Linear ticket hygiene: draft and refine tickets with clear acceptance criteria, scope, and dependencies, prioritize, tag, and assign based on SLAs and capacity, keep statuses and dates current; close the loop on delivered work
Customer communication: send proactive updates on progress, risks, and timelines, capture feedback and translate it into actionable tickets, coordinate incident communications with clear, empathetic messaging
Vendor and supplier follow‑up: track deliverables, SLAs, and escalations, schedule and run touchpoints; document decisions and next steps
Cross‑functional coordination: partner with engineering, product, and support to unblock work, maintain a simple operating cadence and shared source of truth
Success metrics (KPIs): 0 overdue critical tickets; 90%+ of active tickets updated in Linear weekly; customer update cadence met 100% for in‑flight projects and incidents; daily standups completed on schedule with decisions and owners captured; vendor commitments met per agreed SLAs; escalations resolved within targets

Requirements

What you’ll need

3+ years in IT operations, project coordination, or customer success in a tech environment
Strong writing skills for clear ticket descriptions and customer communications
Hands‑on experience with Jira/Linear or a similar issue tracker
Solid stakeholder management across customers, vendors, and engineering
Organized, detail‑oriented, and comfortable driving follow‑ups
Nice to have: Experience in SaaS or managed services
Familiarity with incident management and post‑mortems
Basic technical literacy to understand APIs, integrations, and environments

Benefits

Comp & perks

Hybrid work model: 2 days/week in Porto office;
Supportive and collaborative team environment;
Opportunity to learn from experienced recruiters and grow within the company;
Involvement in international projects and clients;
12‑month fixed-term contract.