Alongside

Service Manager, Finance

Alongside

full-time

Posted on:

Location Type: Hybrid

Location: Porto • Portugal

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Tech Stack

ITSM

About the role

  • **Alongside** partners with organizations to **drive digital transformation** and **build high-performing tech teams**. **We are looking for a **Service Manager** to lead the delivery and evolution of critical IT services, ensuring high levels of performance, resilience, and business alignment in a regulated environment.
  • This professional will act as the central point between technical teams, operations, and business stakeholders, ensuring effective governance, executive reporting, and continuous service improvement.*******Responsibilities:***
  • - Ensure end-to-end management of IT services according to ITIL / Service Governance best practices
  • - Act as the interface between technical teams and senior-level stakeholders
  • - Monitor and optimize service performance, capacity, and availability
  • - Prepare and present executive reporting (KPIs, SLAs, trends, and insights)
  • - Manage governance forums, service reviews, and follow-up on critical incidents
  • - Ensure compliance with regulatory environment requirements
  • - Identify opportunities for continuous improvement and process optimization
  • - Work effectively under pressure with tight deadlines and critical contexts

Requirements

  • - Bachelor’s degree in **Finance, Economics, or a related field**
  • - Experience in **IT Service Management (ITSM/ITIL)**
  • - Strong **stakeholder management skills**
  • - Experience in **executive reporting** and communication with management
  • - Knowledge of **performance, capacity, and IT service analysis**
  • - Experience in **regulated environments** (finance, telecom, etc.)
  • - Excellent **communication skills in Portuguese and English**, especially for formal presentations
  • - **Critical and analytical thinking** with a results-oriented mindset
  • - Ability to **work under pressure and meet tight deadlines**
  • - Proficient in **Excel** (data analysis, trends, reporting)
  • - Experience with **Power BI** or other data visualization tools
  • - Background in **metrics analysis and data interpretation**
  • - **IT knowledge** (infrastructure, applications, or operations) is a plus
Benefits
  • - Employment Contract;
  • - Health Insurance;
  • - Meal Card;
  • - Gym Ticket;
  • - Hybrid work (80% onsite at the Porto office).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service ManagementITILperformance analysiscapacity analysisIT service analysisdata analysismetrics analysisdata interpretation
Soft Skills
stakeholder managementcommunication skillscritical thinkinganalytical thinkingresults-oriented mindsetability to work under pressuretime management