Patient Access Representative

Allina Health

Patient access representative welcoming and registering patients at Allina Health clinics. Collecting insurance and financial information while supporting appointments and records requests.

Posted 8/19/2026full-timeSpringfield • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to manage patient interactions effectively. Proficient in handling administrative tasks, including data collection and scheduling, while ensuring compliance with healthcare insurance processes.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Word ProficiencyMicrosoft Excel ProficiencyRevenue Cycle KnowledgeHealth Care Insurance Components Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionPatient Check-InAppointment SchedulingInsurance VerificationFinancial Information Management

Soft Skills

Interpersonal SkillsMentoringProblem-Solving

Tools & Technologies

Microsoft Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Health CarePatient InteractionRevenue CycleInsurance BenefitsMedical Records

About the role

Key responsibilities & impact

Greet and welcome patients in person
Collect demographic, insurance, and financial information
Check in or interview patients and complete appropriate paperwork
Direct patients to appointments or procedures
Assist with scheduling add-on appointments
Verify payer eligibility and benefits information and interpret results
Obtain patient signatures as needed
Collect co-pays or deductibles and answer questions about available financial programs
Refer complex questions as needed
Use resources, tools, and procedures to complete accounts in assigned work queues
Assist patients with request-for-information forms and submit them to the appropriate department
Gather medical record information from departments for collection
Mentor new staff as needed
Perform other duties as assigned

Requirements

What you’ll need

Must be 16 years of age
Education and/or experience needed to meet required functional competencies as listed on the job description
0 to 2 years of experience using a computer, including Microsoft Word, Excel, and Outlook
High school diploma or GED preferred
0 to 2 years of customer service experience preferred
0 to 2 years of general office experience preferred
0 to 2 years of knowledge of revenue cycle and health care insurance components preferred
Ability to lift up to 20 lbs. occasionally and up to 10 lbs. frequently
Employment eligibility verification required for work in the United States

Benefits

Comp & perks

Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Well-being dollars
Dedicated well-being navigators
Well-being programs, activities, articles, videos, personal coaching and tools
Ongoing training
Support for work-life balance
Ways to give back to the communities served