Senior Pharmacy Technician – Home Infusion Care Coordinator

Allina Health

Infusion Pharmacy Technician providing excellent customer service and medication guidance for Allina Health's home infusion care. Developing relationships with community referral sources and coordinating patient care.

Posted 7/30/2026full-timeCoon Rapids • Minnesota • 🇺🇸 United StatesSenior💰 $23 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medication preparation, patient care coordination, and customer service within an infusion pharmacy setting. Proficient in utilizing Electronic Health Records and managing patient referrals while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Registered Pharmacy Technician - MN Board of PharmacyCertified Pharmacy TechnicianElectronic Health Record (EHR) ProficiencyCustomer Service ExperienceCare Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication PreparationPatient Care CoordinationInventory ManagementReferral CoordinationData Systems Utilization

Soft Skills

Excellent Customer ServiceCommunication SkillsRelationship BuildingProblem Solving

Tools & Technologies

Electronic Health Record (EHR)Epic ToolsSmartphrases

Certifications & Qualifications

Registered Pharmacy Technician - MN Board of PharmacyCertified Pharmacy Technician

Industry Keywords

Home InfusionCare CoordinationPatient SafetyRegulatory ComplianceHealth Plans

About the role

Key responsibilities & impact

As an infusion pharmacy technician, you ensure patient safety by accurately preparing patient medications.
Your efficiency in managing inventory and processing prescriptions allows pharmacists to focus on patient care.
By providing excellent customer service and medication guidance, you enhance patient satisfaction and adherence to treatment plans.
Guides patients to appropriate home infusion and home care services.
Optimizes access to Allina programs and serves the Allina hospital and clinic partners by assessing patient referrals.
Develops relationships with community referral sources.
Coordinates referrals on behalf of the patient.
Receives calls from internal and external customers, and provides resources to guide patients to appropriate resources.
Establishes strong relationships with referral partners, including Hospital Physicians and Social Workers, Clinic Physicians and Care Coordinators.
Provides initial consultation for home infusion and home care.
Identifies service options by utilizing clinical expertise and guidelines, regulations, reimbursement issues and agency protocol.
Informs patients and families of the scope and limitations of a service and payer source.
Provides phone support to system hospitals on complex patients.
Serves as a resource for Home Infusion Liaison, Social worker, and discharge planner on options for care after hospital discharge.
Documents in Electronic Health Record (EHR) and communicates with patients, families, providers, and care team to maintain coordination of care.
Transitions, coordinates, and supports patient through stages of care.
Assures referral meets applicable reimbursement criteria, and regulatory compliance is maintained.
Meets and exceeds growth targets.
Reports information to determine eligibility for admission.
Serves as a resource for patients, providers, and staff on health plans, Allina networks, and third party and governmental payers related to Homecare, Hospice and Palliative Care.
Informs patient of health plan eligibility outcome and advises patients on plan and program requirements.
Communicates with patients, families, providers, and care team to maintain coordination of care.
Proficient use of Electronic Health Record and other electronic tools for data gathering and communication to patients.
Documents in EHR according to department procedures and workflows.
Utilizes standard epic tools and smartphrases.
Responds to internal and external customer calls and service inquiries in an informed and professional manner.
Ensures all requests for service are processed accurately.
Seeks opportunities for efficiencies and process improvements.
Other duties as assigned.

Requirements

What you’ll need

Must be 18 years of age with education and/or experience needed to meet required functional competencies
0-2 years experience as a Pharmacy Technician
High school diploma or GED
Vocational or Technical Training from an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program preferred
2 to 5 years experience as a Pharmacy Technician with experience using data systems and/or direct patient care team support preferred
2 to 5 years experience in customer service, care coordination, working with insurance, health care or community based role preferred
Registered Pharmacy Technician - MN Board of Pharmacy required upon hire
Certified Pharmacy Technician - required within 180 Days or Pharmacy Intern required

Benefits

Comp & perks

Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program