Case Management Coordinator III

Allied Benefit Systems

ECM Coordinator III supporting department staff with administrative tasks about members' medical conditions. Engaging with members to offer support and resources through Allied Care.

Posted 7/16/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient-provider engagement, case management, and administrative support within the healthcare industry, with a strong focus on communication and analytical skills.

Highest-signal resume keywords

Bachelor's Degree3-5 Years Administrative Support ExperiencePatient-Provider EngagementUnderstanding of Medical TerminologyStrong Verbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementNeeds AssessmentsCoordination of CareClaims AuditingDocumentation in CRM

Soft Skills

Analytical SkillsProblem-Solving Skills

Tools & Technologies

Microsoft CRM

Industry Keywords

HealthcareSocial ServiceCPT CodesHCPC CodesBenefit Plan Design

About the role

Key responsibilities & impact

An ECM Coordinator III supports department staff with administrative tasks related to a member’s medical condition(s), department case work, communication with internal and external stakeholders, and manage audits.
This role will engage with members to offer support and resources related to their medical condition(s) through Allied Care.
Facilitate reviews, referrals, and outreach for referral-based proprietary strategies as well as engaging with members across Medical Management products.
Document all engagement accurately and concisely within the Microsoft Customer Relationship Management (CRM) system.
Manage escalated and time sensitive case management questions received from members, broker relationships, and internal and external Allied stakeholders.
Collaborate with strategic vendor partners to provide supportive services and support to members.
Lead and facilitate claims auditing in conjunction with ECM Coordinators.

Requirements

What you’ll need

Bachelor’s Degree or equivalent work experience, required.
At least 3-5 years of administrative support experience required.
Focus on patient-provider engagement, needs assessments, coordination of care, and or patient treatment adherence within the healthcare or social service industry preferred.
Understanding of intermittent medical terminology such as CPT, HCPC, and diagnostic codes.
Understanding of basic benefit plan design terminology such as deductible, out-of-pocket, prescription drugs, physical medicine services, etc.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills.

Benefits

Comp & perks

Medical
Dental
Vision
Life and Disability Insurance
Generous Paid Time Off
Tuition Reimbursement
EAP
Technology Stipend