Care Manager II

Alliance Health

Care Manager II responsible for comprehensive assessments and development of care plans in a hybrid position. Leading communication among care team and supporting members in Wake County, North Carolina.

Posted 7/21/2026full-timeMorrisville • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $69,592 - $90,469 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing Plans of Care based on comprehensive assessments, ensuring compliance with state and Medicaid documentation standards. Proficient in communication and customer satisfaction, with a strong background in mental health and intellectual/developmental disabilities.

Highest-signal resume keywords

Licensed Clinical Social Worker (LCSW)Motivational InterviewingPlans of Care DevelopmentMental Health/Substance Use Disorder (MH/SUD) ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Comprehensive AssessmentsPlans of Care DevelopmentMedicaid KnowledgeDiagnostic and Statistical Manual of Mental Disorders KnowledgeLOC Process KnowledgeSIS for IDD KnowledgeFASN Assessment for TBI Knowledge

Soft Skills

CommunicationCustomer SatisfactionTimely Follow-Up

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Licensed Clinical Social Worker (LCSW)Licensed Marriage and Family Therapist (LMFT)Licensed Clinical Addiction Specialist (LCAS)Licensed Clinical Mental Health Counselor (LCMHC)Licensed Psychological Associate (LPA)Registered Nurse (RN)

Industry Keywords

Integrated Health ConsultantIntellectual/Developmental Disabilities (I/DD)Physical Health ExperienceMedicaid Requirements

About the role

Key responsibilities & impact

The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served.
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Schedule initial contact with member to verify accuracy of demographic information.
Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Ensure all clinical documentation meets state, agency documentation standards, and Medicaid requirements.

Requirements

What you’ll need

Master’s degree in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience
Must be fully or provisionally licensed in the State of North Carolina as a LCSW, LMFT, LCAS, LCMHC, LPA; Or
Graduation from a school of nursing and licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active.
Must be licensed as a Registered Nurse in the State of North Carolina.
Physical Health experience preferred
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
Knowledge of using assessments to develop plans of care
Knowledge of Diagnostic and Statistical Manual of Mental Disorders
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility