Care Manager I – TCL

Alliance Health

Care Manager assuring integrated whole-person care management for individuals with special health care needs. Collaborating with community systems for excellent health services and member support.

Posted 6/26/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $60,234 - $78,305 per yearWebsite

About the role

Key responsibilities & impact

The Care Manager l-TCL assures that individuals and families with special health care needs receive integrated whole-person care management, including coordinating across physical health, behavioral health, pharmacy and unmet health-related resource needs to ensure they are linked to services and supports in an effort to maximize potential outcomes and decrease the unnecessary use of hospitals and emergency services by assuring that appropriate quality care is in place.
The Care Manager I – TCL focuses on a specified population of members utilizing health care services while ensuring all member health needs and referrals are attended to.
The Care Manager l will collaborate with other community systems to work in partnership to support the identified population while working to assist member with remaining in their preferred housing per Transition to Community Living requirements.
Complete comprehensive assessments or Care Needs Screening at enrollment, yearly or at changes in condition
Develop Plans of Care derived from the completed assessments
Demonstrate commitment to whole person/integrated care
Assign interventions/plans of care to applicable Alliance Care Management team member to meet identified member needs, for monitoring, and/or service engagement activities
Submit referrals to the CCM when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity
Schedule initial contact with member for purpose of assessment and engagement
Schedule face to face, virtual, and telephonic meeting with member/guardian to provide education about Alliance Health Plan, care teams, resources, and services

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university in Human Services field and two (2) years of post-bachelor’s degree mh/dd/sa experience with the population served
Or Bachelor’s degree from an accredited college or university in Non-Human Services field and four (4) years of post-bachelor’s degree mh/dd/sa experience with the population served
Or Master’s Degree from an accredited college or university in Human Services field and one (1) year of post graduate degree mh/dd/sa experience with the population served
Or Fully or Provisionally Licensed in the State of North Carolina as a LCSW, LCMHC, LPA, or LMFT
Or Licensed Registered Nurse (RN) in the State of North Carolina with four (4) years of mh/dd/sa experience with the population served
Preferred: NACCM, NADD-Specialist and/or CBIS Certification
Knowledge, Skills, & Abilities Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of Diagnostic and Statistical Manual of Mental Disorders
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid Tailored Plan, Medicaid Direct, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
Strong interpersonal and written/verbal communication skills essential, including Conflict management and resolution skills
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

care managementcomprehensive assessmentsplans of care developmentmotivational interviewingperson centered thinkingdiagnostic and statistical manual of mental disordersLOC processSIS for IDDFASN assessment for TBIMedicaid tailored plan

Soft Skills

interpersonal communicationwritten communicationverbal communicationconflict managementconflict resolutiondiplomacydiscretionindependent decision making

Certifications

LCSWLCMHCLPALMFTLicensed Registered Nurse (RN)NACCMNADD-SpecialistCBIS Certification