Care Manager II

Alliance Health

Care Manager II leading communication and developing care plans for Tailored Plan recipients while collaborating with healthcare providers and stakeholders in North Carolina.

Posted 6/17/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $68,227 - $88,695 per yearWebsite

About the role

Key responsibilities & impact

Lead communication among care team members and serve as the primary point of contact for the member served
Complete comprehensive assessments at enrollment, yearly or at changes in condition
Develop Plans of Care derived from the completed assessments
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities
Submit referral to the Integrated Health Consultant
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs
Schedule initial contact with member to verify accuracy of demographic information
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues

Requirements

What you’ll need

Master’s degree in Human Services or related field
At least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience
Must be fully or provisionally licensed in the State of North Carolina as a LCSW, LMFT, LCAS, LCMHC, LPA;
Or Graduation from a school of nursing and licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active
Must be licensed as a Registered Nurse in the State of North Carolina
Physical Health experience preferred
Knowledge of using assessments to develop plans of care
Knowledge of Diagnostic and Statistical Manual of Mental Disorders
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)

Benefits

Comp & perks

Medical
Dental
Vision
Life
Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

comprehensive assessmentsplans of careinterventionscustomer satisfactionphysical health experienceknowledge of assessmentsknowledge of DSMknowledge of Medicaid benefits

Soft Skills

communicationcollaborationcustomer serviceproblem-solving

Certifications

LCSWLMFTLCASLCMHCLPARegistered Nurse