Manager – Vendor Relations

Alliance Health

. Manage and Develop staff . Work with Human Resources to attract, maintain, and retain a highly qualified and well-trained workforce . Ensure staff are well trained in and comply with all organization and department

Posted 5/5/2026full-timeMorrisville • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $77,868 - $99,282 per yearWebsite

About the role

Key responsibilities & impact

Manage and Develop staff
Work with Human Resources to attract, maintain, and retain a highly qualified and well-trained workforce
Ensure staff are well trained in and comply with all organization and department policies, procedures, and business processes
Organize workflows and ensure staff understand their roles and responsibilities
Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
Ensure all staff are treated with respect and dignity
Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
Work to resolve conflicts and disputes, ensuring that all participants are given a voice
Set goals for performance and deadlines in line with organization goals and vision
Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
Cultivate and encourage efforts to expand cross-team collaboration and partnership
Manage Unit operations
Develop and maintain procedures, and business processes for the working relationships, roles, and responsibilities between Vendor Relations Manager, subject matter experts, vendors, and other key internal Alliance partners
Implement vendor management processes across the organization, providing guidance to stakeholders, and seeking ways to continually improve the processes
Along with Organizational Development Team, design and deliver training content for vendor management including day-to-day working guidelines, communication practices, and risk escalation process
Develop, review, and maintain all enterprise-wide contracts for large vendors serving Alliance members, as well as contracts for Alliance’s value-added services program
Manage the procurement process from start to finish, including sourcing, negotiation, and contract management
Conduct market research and analysis to identify new vendors and evaluate their capabilities and pricing
Monitor vendor performance on the administrative components of the contract and gather performance data on the technical and outcomes components
Communicate the progress of monthly/quarterly actions and deliverables to internal and external stakeholders
Monitor changes to Tailored Plan contract requirements including review of weekly Department of Health & Human Services (DHHS) Medicaid Bulletins and released Tailored Plan contract amendments to understand potential impacts to vendor contracts.
Serve as a non-voting member of the Delegation and Accreditation Oversight Committee (DAOC)
Review the overall performance of vendors related to required targets and performance metrics prescribed by the Tailored Plan contract
Build rapport with vendors by understanding the scopes of work and responsibilities, clearly communicating, and identifying reasonable and responsible solutions to potential issues

Requirements

What you’ll need

Bachelor’s degree in a Human Services field, Business Administration or related field from an accredited college/university
A minimum of four (4) years of experience leading the implementation of complex business and/or contractual issues
Extensive project management experience
Experience in healthcare, business development, sales, communications, or client-focused solutions
Proven project management or account management experience
Experience delivering solutions based on customer needs
Excellent listening, negotiation, and presentation skills
Exceptional customer service orientation
Excellent verbal and written communication skills, including the ability to explain complex concepts and technologies to business leaders
Planning and organizational skills
Microsoft Project, Excel, Word, and PowerPoint and other commonly used software
Strong critical-thinking and problem-solving skills
High level of self-motivation and a keen attention to detail
Ability to work effectively with, manage, motivate, and get results from diverse stakeholders, including executive and senior leadership

Benefits

Comp & perks

Medical, Dental, Vision, Life, Long and Short Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementvendor managementcontract managementmarket researchbusiness process developmentnegotiationperformance metricscustomer needs assessmenttraining content designprocurement

Soft Skills

leadershipcommunicationconflict resolutioncoachingmentoringcollaborationorganizational skillscritical thinkingproblem-solvingcustomer service orientation