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IT Operations Manager
AllataManager of Internal IT Operations leading Allata's internal workplace technology function across the US, LATAM, and India. Responsible for security, performance, stability, compliance, and improvement.
About the role
Key responsibilities & impact- Lead Allata's Internal IT Operations function, owning day-to-day execution, service quality, governance, and operational priorities.
- Manage, coach, and develop internal IT team members and support resources, setting clear priorities, expectations, and accountability while fostering a high-performing team culture.
- Serve as both a manager and hands-on operator: Own IT infrastructure, actively troubleshoot, implement, and resolve technical issues, and also guide the team through effective delegation, support, and escalation management.
- Own and optimize the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 Copilot.
- Lead Identity & Access Management through Microsoft Entra ID, including joiner/mover/leaver processes, MFA, Conditional Access, SSO, and access governance.
- Oversee endpoint and device management through Microsoft Intune, including Windows provisioning, compliance, patching, hardening, and lifecycle management.
- Implement and operate security controls and governance aligned to NIST frameworks and related security standards, including NIST CSF, NIST 800-53, CIS Controls, or similar protocols.
- Drive execution of security and compliance practices, including access reviews, least-privilege access, logging/monitoring, incident response support, vulnerability remediation coordination, and policy enforcement.
- Partner with leadership and cross-functional teams to ensure internal IT scales effectively with business growth.
- Establish and monitor operational KPIs, service metrics, and process health indicators to improve support outcomes and drive accountability.
- Build and maintain telemetry, dashboards, and reporting to provide visibility into ticket trends, SLA performance, endpoint health, access patterns, compliance posture, and overall Internal IT operations.
- Leverage Power BI and related tools to create actionable operational reporting for leadership and stakeholders.
- Drive process optimization and continuous improvement across support operations, onboarding/offboarding, access management, device lifecycle workflows, and security administration processes.
- Drive automation and efficiency improvements using PowerShell, Power Platform, and related tools to reduce manual work and improve service delivery.
- Support the adoption, governance, and enablement of Copilot and similar AI-enabled workplace productivity tools.
Requirements
What you’ll need- 5+ years of experience in internal IT, systems administration, workplace technology, or IT operations.
- Demonstrated experience managing people, leading a team, or overseeing support resources in an internal IT or systems environment.
- Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
- Strong hands-on experience with Microsoft Entra ID (MFA, Conditional Access, groups, SSO, access governance).
- Strong hands-on experience with Microsoft Intune (Windows endpoint management, Autopilot, compliance profiles, patching, device lifecycle).
- Strong hands-on experience with PowerShell for administration and automation.
- Strong hands-on experience with Power BI (or similar reporting tools) for operational dashboards and service visibility.
- Experience using service metrics, operational KPIs, dashboards, and telemetry to improve internal IT performance and support outcomes.
- Demonstrated experience driving process improvement, operational efficiency, and service reliability within internal IT or support environments.
- Practical experience implementing and executing security frameworks, controls, and protocols such as NIST CSF, NIST 800-53, CIS Controls, or related security standards.
- Experience working in a distributed, global environment.
- Strong communication and documentation skills.
- A hands-on mindset with the ability to balance leadership, execution, and problem-solving.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
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Hard Skills & Tools
Microsoft 365Microsoft Entra IDMicrosoft IntunePowerShellPower BINIST CSFNIST 800-53CIS Controlsendpoint managementaccess management
Soft Skills
team managementcoachingproblem-solvingcommunicationdocumentationprocess improvementoperational efficiencyleadershipaccountabilitydelegation