YouTube Strategist, Customer Success Manager
PatGostek.com
Client Success Executive
Aline
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the primary relationship manager for key healthcare clients (post sales), ensuring satisfaction and driving retention
- Serve as a trusted advisor, deeply understanding clients’ business objectives, challenges, and success metrics
- Develop and execute strategic plans to align client goals with company solutions and services
- Serve as primary advocate address and resolve escalated client concerns with urgency and transparency, ensuring high satisfaction levels
- Collaborate cross-functionally with internal teams (Product, Operations, Sales, and Implementation) to ensure seamless delivery and client success
- Initiate data analysis and interpretation for client accounts; identify areas of opportunity
- Monitor client utilization and engagement, proactively identifying and mitigating risks
- Track and analyze key performance indicators and targets to determine performance, and identify outliers or concerns
- Advocate for client needs internally to inform product roadmap, enhancements, and service improvements
- Lead regular check-ins and QBRs (Quarterly Business Reviews) with client leadership to ensure alignment and success
- Track and maintain ongoing client issues within internal/external ticketing systems
- Prepare and deliver executive level presentations for internal and external sessions
- Coordinate with the Growth team to identify expansion opportunities within existing clients
- Consolidate and report client feedback to our product team
- Other duties as required - we are a thriving, growing company so as a team we cover many areas
Requirements
- Bachelor’s degree
- 5+ years of experience in client management and/or operations in the healthcare and/or health tech field
- Experience managing Medicare Advantage and other MCO programs
- A clinical background is strongly preferred, but is not required if other experience is strong
- Experience with consulting a plus
- Strong Microsoft Excel and PowerPoint skills
- Project Management experience is a plus – certification is not necessary
- Experience in communicating technical concepts to clients
- Must have an entrepreneurial spirit and enjoy a fun and challenging environment
- Must be able to multi-task and work beyond the job description
Benefits
- Competitive compensation & bonus plan commensurate with experience
- 401K
- Health, dental & disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiskey performance indicatorsclient managementoperations managementproject managementMicrosoft ExcelMicrosoft PowerPointMedicare AdvantageMCO programsconsulting
Soft skills
relationship managementclient advocacystrategic planningproblem-solvingcommunicationcollaborationmulti-taskingentrepreneurial spiritpresentation skillsclient engagement
