Telehealth Coordinator – Saturdays Required

Alignment Health

Remote Telehealth Coordinator managing patient support calls and appointment scheduling at Alignment Health. Collaborating with clinical teams to ensure efficient telehealth operations for seniors.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $41,472 - $62,208 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage multiple systems while providing support in a fast-paced virtual care environment. Proficient in scheduling, troubleshooting, and collaborating with cross-functional teams to resolve patient and provider issues efficiently.

Highest-signal resume keywords

Customer Service SkillsAppointment SchedulingMicrosoft Suite ProficiencyIssue ResolutionCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingData AnalyzationTroubleshootingBasic Math SkillsSystems Training

Soft Skills

Attention to DetailOrganizational SkillsAdaptabilityEfficient Working Style

Tools & Technologies

Microsoft OutlookMicrosoft TeamsMicrosoft WordMicrosoft Excel

Industry Keywords

Virtual Care CenterPrimary CareMedical Office SettingTelephonic AppointmentsReferrals and Authorizations

About the role

Key responsibilities & impact

Responsible for day-to-day support of the patients and providers in the Virtual Care Center
Answering calls in the phone queue
Scheduling telephonic and virtual appointments
Following up on referrals and authorizations
Supporting outbound follow-up calls
Providing systems trainings for new hires
Completing administrative tasks as applicable
Managing inbound and outbound calls in the phone queue
Collaborating with a cross-functional team of Clinical Operations, Member Services, AVA Product team, and DTS Help Desk support
Assisting Alignment staff and patients with resolution of issues in a timely manner

Requirements

What you’ll need

Required to work on Saturdays
1-2 years of experience in a primary care or medical office setting using phones and scheduling appointments
High school diploma or general education degree (GED), required
Ability to use multiple systems simultaneously
Basic understanding in current mobile device technology and ability to learn and adapt to Alignment specific applications and protocols
Basic proficiency in Microsoft Suite programs (Outlook, Teams, Word, Excel)
Basic math skills required for data analyzation
Ability to trouble-shoot and research issues effectively
Willingness and capability to learn new technologies and adapt to dynamic environment
Strong customer service skills
Technology and automated solutions oriented
Well organized with strong attention to detail and analytical skills while maintaining speed in completing work
Efficient working style with strict adherence to deadlines

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible working hours