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Customer Service Representative, Bilingual in Spanish
Alignment HealthRemote Customer Service Representative assisting members in navigating healthcare services. Ensuring access to care and providing in-market specialized support for seniors.
Posted 6/27/2026full-timeRemote • Arizona • 🇺🇸 United StatesJunior💰 $44,790 - $67,185 per yearWebsite
About the role
Key responsibilities & impact- Provides in-market, specialized member support
- Conducts in-market member engagement
- Ensures members have access to PCP and specialists
- Educates members on gaps in care
Requirements
What you’ll need- Minimum 1 year of customer service experience
- High-volume inbound customer service experience preferred
- Knowledge of ICD-10 and CPT codes
- Keyboard typing 40+ words per minute
- Bilingual English/Spanish preferred
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ICD-10 CodesCPT CodesKeyboard Typing
Soft Skills
Customer ServiceMember EngagementCommunicationBilingual