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Customer Service Representative, Bilingual in Spanish
Alignment HealthRemote Customer Service Representative assisting members in navigating healthcare services. Ensuring access to care and providing in-market specialized support for seniors.
Posted 6/27/2026full-timeRemote • Arizona • 🇺🇸 United StatesJunior💰 $44,790 - $67,185 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
The ideal candidate must demonstrate strong customer service skills while effectively engaging with members to ensure their access to healthcare resources. A commitment to educating members on care gaps and providing specialized support is essential.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ICD-10 CodesCPT CodesKeyboard Typing
Soft Skills
Customer ServiceMember EngagementCommunicationBilingual
Industry Keywords
HealthcareMember SupportGaps in CarePCP AccessSpecialist Access
About the role
Key responsibilities & impact- Provides in-market, specialized member support
- Conducts in-market member engagement
- Ensures members have access to PCP and specialists
- Educates members on gaps in care
Requirements
What you’ll need- Minimum 1 year of customer service experience
- High-volume inbound customer service experience preferred
- Knowledge of ICD-10 and CPT codes
- Keyboard typing 40+ words per minute
- Bilingual English/Spanish preferred
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements