Customer Service Representative, Bilingual in Spanish

Alignment Health

Bilingual Customer Service Representative supporting members in navigating their healthcare journey. Providing outreach, assistance, and ensuring members have access to necessary medical care.

Posted 5/15/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $44,790 - $67,185 per yearWebsite

About the role

Key responsibilities & impact

Provides specialized member support in respective market or region
Conducts member engagement including Welcome Calls and New Member Onboarding
Ensures members have access to PCP and specialists to coordinate care
Assists with scheduling provider appointments and obtaining medical records
Resolves member inquiry calls regarding eligibility and benefits

Requirements

What you’ll need

Minimum 1 year of customer service experience
High-volume inbound customer service experience preferred
Knowledge of ICD-10 and CPT codes
Keyboard typing 40+ words per minute
High School Diploma or GED required
Bilingual English/Spanish preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ICD-10CPT codeskeyboard typing 40+ words per minute

Soft Skills

customer servicemember engagementproblem resolutioncommunication

Certifications

High School DiplomaGED