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Telesales Retention Representative
Alignment HealthTelesales representative generating enrollments and retaining members for Alignment Health's senior-focused health plans. Handling inbound and outbound calls while meeting sales and compliance goals.
Posted 9/8/2026full-timeOrange • California • 🇺🇸 United StatesJunior💰 $44,790 - $67,185 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong lead generation and customer retention capabilities while ensuring compliance with CMS Marketing Guidelines. Possesses effective communication, problem-solving, and organizational skills to thrive in a fast-paced sales environment.
Highest-signal resume keywords
Lead GenerationCustomer RetentionCMS Marketing GuidelinesLife/Health Insurance LicenseMedicare Health Plan Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mathematical CalculationsData CollectionProblem DefinitionStatistical AnalysisEnrollment Campaign Management
Soft Skills
Effective CommunicationLeadershipCollaborationOrganizational SkillsTime Management
Certifications & Qualifications
Life/Health Insurance License
Industry Keywords
Health PlanCustomer ServiceSales ProductionCompliance StandardsSWOT Analysis
About the role
Key responsibilities & impact- Generate leads to meet and exceed individual sales production of new enrollments
- Help retain existing members within company health plan(s)
- Handle inbound telephone inquiries from prospective members, providers, and community partners regarding all lines of business
- Direct prospects to the field sales team when needed
- Conduct outbound calls for enrollment/disenrollment campaigns, community-event information requests, provider-office requests, after-hours messages, and website inquiries
- Submit daily activity production reports and/or monthly reports as required
- Ensure information and assistance comply with applicable federal/state laws, regulations, and Alignment Health Plan's Compliance Department standards
- Understand updates related to company, CMS, and marketing guidelines
- Participate in competitor SWOT analysis within respective markets/territories as required
- Support Sales and Marketing Department projects as directed
- Perform other assigned duties
Requirements
What you’ll need- Minimum 1 year customer service experience
- High School Diploma or GED
- Solid knowledge and understanding of the CMS Marketing Guidelines
- Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others
- Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors
- Ability to perform mathematical calculations and calculate simple statistics correctly
- Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution
- Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment
- Must have active license (or have ability to get licensed within 3 months) and maintain life/health insurance license within respective selling states
- Medicare Health Plan knowledge and/or health insurance background preferred
- Bachelor's degree preferred
- Bilingual preferred
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Alignment Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 2013 ⚕️ Healthcare Insurance 🛡️ Insurance 🏥 Healthcare 💰 $135M Series C on 2020-03 Healthcare Insurance
- Insurance
- Healthcare Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members. Telesales Retention Representative 🔥 55 minutes ago 🏢🏡 Orange – Hybrid 💵 $44.8k - $67.2k / year ⏰ Full Time 🟢 Junior ☎️ Telesales 🚫👨🎓 No degree required 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Generate leads to meet and exceed individual sales production of new enrollments
- Help retain existing members within company health plan(s)
- Handle inbound telephone inquiries from prospective members, providers, and community partners regarding all lines of business
- Direct prospects to the field sales team when needed
- Conduct outbound calls for enrollment/disenrollment campaigns, community-event information requests, provider-office requests, after-hours messages, and website inquiries
- Submit daily activity production reports and/or monthly reports as required
- Ensure information and assistance comply with applicable federal/state laws, regulations, and Alignment Health Plan's Compliance Department standards
- Understand updates related to company, CMS, and marketing guidelines
- Participate in competitor SWOT analysis within respective markets/territories as required
- Support Sales and Marketing Department projects as directed
- Perform other assigned duties 🎯 Requirements
- Minimum 1 year customer service experience
- High School Diploma or GED
- Solid knowledge and understanding of the CMS Marketing Guidelines
- Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others
- Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors
- Ability to perform mathematical calculations and calculate simple statistics correctly
- Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution
- Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment
- Must have active license (or have ability to get licensed within 3 months) and maintain life/health insurance license within respective selling states
- Medicare Health Plan knowledge and/or health insurance background preferred
- Bachelor's degree preferred
- Bilingual preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More Telesales Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs