Customer Service Team Lead

AlgaeCal Inc.

Customer Service Team Lead role at AlgaeCal leading a caring team to support customers in overcoming fear of bone loss. Focusing on performance and customer satisfaction in a fast-paced environment.

Posted 5/4/2026full-timeVancouver • 🇨🇦 CanadaSenior💰 CA$80,000 - CA$95,000 per yearWebsite

About the role

Key responsibilities & impact

Want to sprinkle a little magic into our customer success center?
Lead the most caring group of people you’ll ever meet.
Empower team members to help each caller, whether it takes six minutes or sixty.
Be part of a fast-paced environment where the adrenaline is high and the work is never dull.
Support our clients on a daily basis and help end the fear of bone loss.

Requirements

What you’ll need

5+ amazing years under your belt in a Customer Service environment.
2+ years in Customer Service management. You’ve got an enviable track record at getting the most out of your team and skyrocketing performance.
A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get the most out of these platforms.
A solid track record of coaching and developing your team’s customer service & sales skills, driving CSAT, conversion rates and average order value
The ability to identify areas of opportunity, develop a plan and implement to desired results
A MASSIVE heart. You’ll be leading some of the most empathetic, caring, and kind people that you’ll ever meet. So if you’re not a genuinely decent human being, this isn’t the job for you.
A magnet-like ability to attract the very best players to join your team and retain them.

Benefits

Comp & perks

A generous healthcare package
Monthly team events and activities
Flexible Stat Holidays with the option to bank days for later use
Weekly team lunches
Hybrid work environment (we work from home 2 days a week, if you are Vancouver based)
Casual dress code
Incredible dog friendly, Yaletown office one block from SkyTrain
Professional Development: You’ll get the opportunity to attend professional development conferences or workshops that will enhance your skills, expand your network, and drive your career forward with our support! And of course, we’ll cover your fees, accommodation, travel, meals, and any related materials or resources.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecustomer service managementcoachingsales skillsCSATconversion ratesaverage order valueCRMContact Center as a Solution

Soft Skills

leadershipempathyteam empowermentcommunicationproblem-solvingmotivationinterpersonal skillsteam developmentattraction and retention of talent