Client Services Coordinator, Mandarin Speaking

Alfred H Knight

Client Services Coordinator providing customer support and client liaison for Alfred H Knight. Responsible for managing client inquiries and operational understanding in Liverpool, UK.

Posted 7/8/2026full-timeLiverpool • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically.
handle all client inquiries and communicate with clients professionally, accurately, and efficiently.
excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities.
identify and solve problems is vital, must be able to work independently and prioritise tasks.

Requirements

What you’ll need

Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.
Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.
A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.
A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
Excellent organisation with great attention to detail and accuracy.
Ability to work under pressure and meet tight deadlines.
A proactive approach working from own initiative.
IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.
Ability to meet key performance indicators.
A team player who shows dignity and due respect for colleagues.
Experience in Customer Service, Technical Help-Desk or Administration is advantageous.
Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.
Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.
Required Languages Mandarin.

Benefits

Comp & perks

pension
life assurance
employee assistance program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client Relationship ManagementQuality of Service UnderstandingReport PreparationKey Performance Indicator AchievementTime Management

Soft Skills

Attention to DetailProblem SolvingTeam PlayerProactive InitiativeAbility to Work Under Pressure

Certifications

GCSE Grade A-C in English LanguageGCSE Grade A-C in MathsGCSE Grade A-C in ScienceDegree in Business or Related Field