FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Principal IT Service Desk Engineer
Alexander DennisPrincipal IT Service Desk Engineer providing first- and second-line support for Alexander Dennis, a sustainable bus and coach manufacturer. Resolving complex issues and improving multi-site IT services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical knowledge in Microsoft technologies and IT support, with a focus on service excellence and user satisfaction. Capable of managing incidents and service requests effectively while collaborating with diverse stakeholders across multiple locations.
Highest-signal resume keywords
IT SupportService DeskMicrosoft TechnologiesIncident ManagementUser Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportService DeliveryDevice ManagementEnd-User SupportEndpoint ManagementDevice DeploymentModern Workplace TechnologiesService Improvement ProjectsTechnology RolloutsChange Initiatives
Soft Skills
Problem-SolvingCustomer-First MindsetExcellent CommunicationStrong Organisational SkillsAbility to Work in Fast-Paced Environment
Tools & Technologies
HornbillManageEngineIT Service Management Platforms
Certifications & Qualifications
Microsoft CertificationsITIL Foundation Accreditation
Industry Keywords
Engineering SupportManufacturing SupportMulti-Site Organisations
Tech Stack
Tools & technologiesCyber SecurityITSM
About the role
Key responsibilities & impact- Deliver high-quality IT support services across Alexander Dennis
- Provide first- and second-line technical support
- Act as a senior member of the Service Delivery team
- Drive service excellence, continuous improvement, and user satisfaction
- Support colleagues across multiple locations
- Resolve complex technical issues
- Manage service requests
- Contribute to technology rollouts and improvement initiatives
- Collaborate with Infrastructure, Cyber Security, Engineering Systems, and third-party partners
- Help ensure IT services remain reliable, secure, and aligned with business needs
Requirements
What you’ll need- Experienced IT support professional with a strong background in Service Desk, Service Delivery, or desktop support environments
- Strong problem-solving ability
- Customer-first mindset
- Ability to manage incidents and service requests through to successful resolution
- Strong technical knowledge across Microsoft technologies
- Experience with user administration
- Experience with device management
- Experience with end-user support
- Excellent communication skills
- Strong organisational skills
- Ability to work in a fast-paced environment
- Comfortable dealing with a wide range of stakeholders
- Microsoft certifications or ITIL Foundation accreditation (bonus)
- Experience with Hornbill, ManageEngine or similar IT Service Management platforms (bonus)
- Experience supporting engineering, manufacturing, or multi-site organisations (bonus)
- Experience with endpoint management, device deployment and modern workplace technologies (bonus)
- Exposure to service improvement projects, technology rollouts, or change initiatives (bonus)
Benefits
Comp & perks- Competitive salary
- Pension
- Wellbeing support
- Cycle to work scheme
- Enhanced maternity and paternity benefits
- Training programmes
- Mentorship
- Opportunities to take on new roles and broaden skills
- Inclusive environment
- Fair treatment and belonging