Pre-Service Specialist I

Albany Medical Center

Pre-Service Specialist I at Albany Medical Center responsible for scheduling hospital and practice services. Engaging with patients to provide outstanding scheduling support with high customer service standards.

Posted 7/8/2026full-timeBallston Spa • New York • 🇺🇸 United StatesJunior💰 $46,215 - $60,080 per yearWebsite

About the role

Key responsibilities & impact

Responsible for scheduling appointments and services for assigned service line (POD) via the scheduling system following established scripting and protocols promoting physician satisfaction and scheduling efficiencies on behalf of our patients
Ability to identify trigger words, symptoms and patient concerns, assuring calls are triaged to the respective Clinic Nursing team per protocol
Responsible for discerning demographic and insurance information to ensure accurate registration
Responsible to interpret information received from Insurance Payer regarding patient’s eligibility and financial responsibility
Responsible for discussing financial obligation of patient and collect via cash, credit card or check
Ability to accurately interpret referral/physician order to meet the patient and/or provider need for scheduling of services correctly
Responsible for scanning or managing online form template to maintain the Electronic Health Record
Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital and practice pre-registration
Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow
Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician’s office
Obtains all insurance information from patient and verifies insurance to ensure active coverage for services being scheduling
Provides thorough comments, where applicable for all conversations with patients or providers

Requirements

What you’ll need

High School Diploma/G.E.D. - required
1 – 2 years of experience
Winning customer service personality with ability to engage patients and customers via telephone with superior patient experience
Medical Terminology and Insurance Knowledge - preferred
Proven customer service skill with ability to exceed expectations
Ability to multi-task in stressful and high patient volume unit
Must be able to manage pressure of very tight timeframes to execute task
Ability to learn in classroom, utilizing resources
Ability to maintain composure under pressure
Ability to review information and draw appropriate conclusion
Good judgement and ability to be resourceful to problem solve; escalate issues as needed
Team minded worth ethic
Demonstrated ability interpret patient’s insurance benefits and apply the applicable contractual obligations
Equivalent combination of relevant education and experience may be substituted as appropriate.

Benefits

Comp & perks

Excellent health care coverage with no copay at Albany Medical Center providers
A wide array of services and programs to support emotional, physical, and mental wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Appointment SchedulingInsurance Information InterpretationElectronic Health Record ManagementReferral Order InterpretationDemographic Data Collection

Soft Skills

Customer EngagementProblem SolvingComposure Under PressureTeam CollaborationGood Judgement

Certifications

High School DiplomaG.E.D.