Technical Service Business Partner

AkzoNobel

Technical Service Business Partner responsible for delivering excellent service to clients. Enhancing operational improvements in the metal coatings sector at AkzoNobel.

Posted 7/23/2026full-timeStrongsville • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Metal Coating Products and technical sales, with a focus on customer satisfaction and operational efficiency. Capable of developing and optimizing work processes while building strong relationships with clients to support strategic initiatives.

Highest-signal resume keywords

Technical Sales ExperienceMetal Coating ApplicationsProcess ImprovementCustomer Relationship ManagementTraining and Facilitation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Service DeliveryProcess OptimizationProblem SolvingOperational EfficiencySales Strategy Development

Soft Skills

Interpersonal CommunicationWritten CommunicationContinuous Improvement Mindset

Tools & Technologies

CRM ToolMS Applications

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Metal CoatingsTechnical SupportCustomer SatisfactionSales ManagementDemand Forecasting

About the role

Key responsibilities & impact

Delivering technical service in line with strategy for all accounts within all product groups, ensuring Technical Service Functional excellence and customer satisfaction.
Builds technical service excellence through continuous improvement of own technical skills and capabilities – develop understanding of all Metal Coating Products to enable transfer between customers and when required.
Develop, implement and/or optimize work processes and systems, including equipment installation and modification, ensuring customers are able to run more efficiently and improve their operations.
Undertake regular audits and provide customer employee training as appropriate.
Ability to identify opportunities to reduce customer operating costs.
Ability to solve tech issues both process and product within all product groups.
Hand over PSO/RD&I – any product activity/modification.
Maintain good levels of expertise.
Build positive and mutually beneficial relationships at multiple levels and functions within customer accounts to support the development of joint projects, strategies and action plans.
Understand the customer’s needs and apply expertise and knowledge to provide optimum level of service.
Support KAMs, Sales Managers, Account Managers and customer by proactively answering questions and dealing with complaints when able, or taking ownership for resolution and feedback.
Engage in customer meetings / events as appropriate.
Competence to manage claims – small stuff – accountability.
Consignment stock – all activities that happen at customer plant.
Utilize knowledge, networks and CRM tool to answer stakeholder main worries or debrief on current situations and/or issues.
Ability to capture compatible activities and analyses them.
Support KAM / Sales Managers/ Account Managers in developing overall account strategy via expert knowledge and customer intelligence gathering.
Actively utilize relationships within customer to promote AkzoNobel Metal Coatings and understand our profile against our competitors within their business.
Attend business review, identify, sell and circle back.
Focus on resale process, working to improve the process.
Ability to quantify the value of benefits of the improvement they have bought.
Large scope of tech sales role.
Demand forecast for plant.
Work closely with sales, marketing and RD&I in delivering technical services initiatives for accounts within all product group areas of Metal Coatings.
Own trials at customer in partnership with KAM/Sales Manager and RD&I.

Requirements

What you’ll need

Bachelor’s degree preferred
3 – 5 years experience in sales / metal coatings applications, technical sales and support
Strong interpersonal and written communication skills
Possess an aptitude for problem solving and a drive for continuous improvement
Training and facilitation skills in an industrial environment
Proficient in basic MS Applications
75% travel

Benefits

Comp & perks

Benefits beginning Day 1
Vehicle allowance - $650 monthly
401K retirement savings with 6% company match
Annual bonus upto 15%
Medical insurance with HSA
Dental, Vision, Life, AD&D benefits
Generous vacation, personal and holiday pay. (20 day PTO + 11 paid holidays)
Tuition Reimbursement
Career growth opportunities
Active Diversity and Inclusion Networks
Employee referral bonus