Program Manager

• Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment.
• Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication.
• Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes.
• Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value.
• Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence.
• Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics.
• Championing the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact.
• Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient.

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