Brand & Creative Operations Manager
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Technical Payment Operations Specialist
Aiwyn
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and oversee Aiwyn’s FBO model for ACH processing, ensuring accurate settlement, reconciliation, and reporting.
- Partner with banking institutions to coordinate daily and monthly reporting on transactions, balances, and exceptions.
- Monitor payment flows across ACH, credit card, and alternative payment methods, identifying and resolving operational discrepancies.
- Ensure compliance with internal policies, payment industry regulations, and security standards.
- Collaborate with technology teams to configure, maintain, and optimize payment processing systems.
- Work with APIs, payment gateways, and integrations to troubleshoot issues and enhance performance.
- Partner with Product and Engineering teams to support new payment feature rollouts and system enhancements.
- Analyze transaction data to uncover trends, inefficiencies, and potential risks.
- Develop and deliver regular reports on payment operations metrics and KPIs.
- Provide data-driven insights that guide operational improvements and enhance the customer experience.
- Serve as the first line of technical support for payment-related issues, resolving or escalating as needed.
- Coordinate with vendors, financial institutions, and internal stakeholders to address and resolve escalated matters.
- Identify and implement automation opportunities to streamline payment workflows and improve efficiency.
- Develop and document operational procedures to ensure consistency, scalability, and compliance across teams.
Requirements
- 3 + years of experience in payment operations, fintech, or banking operations roles.
- Direct experience with ACH processing, FBO models, and AML compliance preferred.
- Strong understanding of ACH processing flows and FBO account structures.
- Proficiency in bank reporting, reconciliation, and settlement operations.
- Knowledge of AML, KYC, OFAC, PCI DSS, and NACHA compliance requirements.
- Familiarity with accounting and reconciliation principles.
- Accredited ACH Professional (AAP) NACHA qualification preferred.
- Bachelor’s degree in Finance, Information Systems, Computer Science, or a related field.
Benefits
- Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
- Remote, work-from-anywhere culture
- Flexible PTO
- World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
- Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ACH processingFBO modelbank reportingreconciliationsettlement operationspayment processing systemsdata analysisautomationAPI integrationpayment workflows
Soft skills
collaborationproblem-solvingcommunicationanalytical thinkingcustomer experience enhancementtechnical supportoperational improvementreportingstakeholder managementattention to detail
Certifications
Accredited ACH Professional (AAP)NACHA qualification
