Senior Financial Analyst
Margie and Bill Klesse College of Engineering and Integrated Design at UTSA
Job Level
Mid-LevelSenior
About the role
- Content Review - Thai Understand and remain up-to-date with client’s policies and guidelines Review user reports regarding website content Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner Make well-balanced decisions and help resolve inquiries according to defined policies and procedures Serve as an advocate for the user community Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content Review the reported content within agreed turnaround times and standards of quality Recognize trends and patterns, and escalate issues outside policy Fulfill base productivity and quality requirements of the client Respond to user inquiries with high quality, speed, empathy, and accuracy Gather, analyze, and utilize relevant data to develop ways to improve overall user experience Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community Identify inefficiencies in workflows and suggest solutions Review of sensitive content sometimes involving graphic or disturbing subject matter
Requirements
- Understand and remain up-to-date with client’s policies and guidelines Review user reports regarding website content Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner Make well-balanced decisions and help resolve inquiries according to defined policies and procedures Serve as an advocate for the user community Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content Review the reported content within agreed turnaround times and standards of quality Recognize trends and patterns, and escalate issues outside policy Fulfill base productivity and quality requirements of the client Respond to user inquiries with high quality, speed, empathy, and accuracy Gather, analyze, and utilize relevant data to develop ways to improve overall user experience Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community Identify inefficiencies in workflows and suggest solutions Review of sensitive content sometimes involving graphic or disturbing subject matter
