Sales Support Specialist

AIS Insurance

Sales Support Specialist assisting customers with new insurance policies. Collaborating with Sales Reps and guiding clients through purchase processes.

Posted 5/27/2026full-timeRemote • Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $40,519 - $70,777 per yearWebsite

About the role

Key responsibilities & impact

Support Sales Representatives: Serve as a direct resource for Sales Reps, handling new business inquiries, completing applications, and providing coverage when Reps are unavailable.
Guide Clients Through the Purchase Process: Build rapport with prospective customers, gather the information needed to move their application forward, and deliver a smooth, professional buying experience.
Quote New Business: Run accurate insurance quotes across multiple carriers for new customers, clearly presenting coverage options and helping clients understand the products that best fit their needs.
Complete Applications: Prepare, submit, and follow up on new policy applications, ensuring all required documentation and information are collected accurately and on time.
Educate and Advise: Explain coverage options, discounts, and policy features to help clients make informed decisions — with a focus on finding the right fit, not just the fastest close.
Meet Performance Goals: Consistently achieve KPI benchmarks, including % of Binds and Contacts Handled, in line with company expectations.
Stay Queue-Ready: Maintain availability and manage phone states appropriately to ensure clients and Sales Reps receive prompt, professional support throughout the day.

Requirements

What you’ll need

Strong verbal and written communication abilities to effectively interact with customers and team members.
Familiarity with multiple insurance carriers and state insurance regulations is preferred.
Ability to multitask, stay detail-oriented, and maintain exceptional organizational skills in a fast-paced environment.
A team player with strong interpersonal abilities and the capacity to empathize with customers.
Solid computer and typing skills, with proficiency in navigating a Windows environment.
Competence in simultaneously navigating and toggling between multiple systems, including data entry, quoting applications, insurance software, and communication platforms.
Strong problem resolution skills to address and resolve customer concerns effectively.
Bilingual Spanish a plus

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Professional development & promotional opportunities
Education assistance and training programs
Company recognition program
Mental wellbeing and caregiver support resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance quotingdata entryapplication processingcustomer supportproblem resolution

Soft Skills

verbal communicationwritten communicationorganizational skillsinterpersonal skillsempathymultitasking