Account Manager

• Take a consultative approach with customers to ensure solutions provided suit their unique business needs
• Build relationships with internal stakeholder to manage and optimize customer engagement and platform usage
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
• Project manage complex customer projects across a number of technical and non-technical domains
• Be proactive in identifying and solving client challenges
• Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
• Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
• Report weekly and monthly performance against KPIs, metrics and targets
• Ensure the best customer experience and on-boarding process for new customer
• Work closely with customer and technical support teams to develop best practices around client engagement

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