Consignment Account Manager
BD
Senior Account Manager, Enterprise
Airwallex
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $180,000 per year
Job Level
Senior
About the role
- Take a consultative approach with customers to ensure solutions provided suit their unique business needs
- Build relationships with internal stakeholder to manage and optimize customer engagement and platform usage
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Project manage complex customer projects across a number of technical and non-technical domains
- Be proactive in identifying and solving client challenges
- Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
- Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
- Report weekly and monthly performance against KPIs, metrics and targets
- Ensure the best customer experience and on-boarding process for new customer
- Work closely with customer and technical support teams to develop best practices around client engagement
Requirements
- At least 5 years of experience managing complex technology sales to or account management of enterprise accounts
- Your experience in account management has included work with API’s
- You should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
- You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets
- Your sales experience is in payments or fintech
- You have meaningful, collaborative relationships with all people that you work with, both internally and externally
- You are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others
- You want to build something great – you should be resilient, driven, creative, patient (and demanding!), adaptable and work well under pressure.
Benefits
- medical, dental, and vision insurance
- 401(k) plan
- short-term and long-term disability
- basic life insurance
- well-being benefits
- 20 paid days of vacation
- 12 paid days of company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementtechnology salesAPI managementKPI reportingproject managementcustomer engagementsales target achievementproblem solvingcustomer onboardingcollaborative relationships
Soft skills
communicationconsultative approachproactiveresiliencecreativityadaptabilitypatienceaccountabilityrelationship buildingsimplifying complexity
