Senior Manager, Risk Operations

Airwallex

Senior Manager leading Risk Operations at Airwallex, enhancing card issuing ecosystem through strategic oversight and AI integration. Mentoring teams and managing complex investigations.

Posted 4/14/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $185,000 - $220,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead, mentor, and scale a team of Risk Operations professionals.
Personally dive into complex case investigations and perform deep-dive data analysis.
Act as the ultimate decision-maker for high-stakes risk escalations.
Serve as the primary liaison between regional Risk Ops and Product, Engineering, Legal, and Regional General Managers.
Architect the strategy for integrating AI/LLMs into the risk workflow.
Define, track, and deliver on key performance metrics and OKRs.

Requirements

What you’ll need

Proven track record of managing and developing high-performing teams within Card Payment Risk, Fraud Operations, or Issuing Dispute management.
Advanced-level proficiency in SQL/Databricks and BI tools.
Exceptional ability to navigate a matrixed global organization.
Experience owning KPIs and delivering results in a high-pressure environment.
A strong advocate for the use of AI/LLMs and automation to solve operational bottlenecks at scale.
Comprehensive knowledge of the global card payments risk landscape.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) plan
Short-term and long-term disability
Basic life insurance
Well-being benefits
20 paid days of vacation
12 paid days of company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLDatabricksBI toolsdata analysisAILLMsKPI managementperformance metricsrisk workflow integrationautomation

Soft Skills

leadershipmentoringdecision-makingcommunicationproblem-solvingnavigating matrixed organizationsadvocacyteam developmenthigh-pressure performanceliaison