Lead, mentor, and scale a team of Risk Operations professionals.
Personally dive into complex case investigations and perform deep-dive data analysis.
Act as the ultimate decision-maker for high-stakes risk escalations.
Serve as the primary liaison between regional Risk Ops and Product, Engineering, Legal, and Regional General Managers.
Architect the strategy for integrating AI/LLMs into the risk workflow.
Define, track, and deliver on key performance metrics and OKRs.

Requirements

Proven track record of managing and developing high-performing teams within Card Payment Risk, Fraud Operations, or Issuing Dispute management.
Advanced-level proficiency in SQL/Databricks and BI tools.
Exceptional ability to navigate a matrixed global organization.
Experience owning KPIs and delivering results in a high-pressure environment.
A strong advocate for the use of AI/LLMs and automation to solve operational bottlenecks at scale.
Comprehensive knowledge of the global card payments risk landscape.

Benefits

Medical, dental, and vision insurance
401(k) plan
Short-term and long-term disability
Basic life insurance
Well-being benefits
20 paid days of vacation
12 paid days of company holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLDatabricksBI toolsdata analysisAILLMsKPI managementperformance metricsrisk workflow integrationautomation

Soft Skills

leadershipmentoringdecision-makingcommunicationproblem-solvingnavigating matrixed organizationsadvocacyteam developmenthigh-pressure performanceliaison