Customer Success Manager
Airwallex
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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About the role
- Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way
- Educate and drive engagement with our portfolio of customers to use the full range of Airwallex products
- Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams
- Build strong, long-term relationships with customers, acting as their advocate within Airwallex
- Collect and analyse customer feedback to enhance products, services, and engagement
- Monitor customer health metrics and proactively address at-risk accounts to prevent churn
Requirements
- 2+ years’ experience in a customer support or account management role, preferably with a fast-growing tech startup or financial services business
- Strong verbal and written communication skills in English
- Demonstrated experience in building customer loyalty and driving increased spend
- A strong ability to thrive in a fast-paced, dynamic environment is essential, and previous experience with a high-growth or globally distributed startup is highly beneficial
- Bachelor’s degree or equivalent
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillscustomer loyaltyrelationship buildingproblem-solvingcustomer advocacyanalytical skillsengagement drivingdynamic environment adaptability
Certifications
Bachelor’s degree