Airhosted

Guest Experience, Communications Specialist

Airhosted

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $400 - $500 per month

About the role

  • You will be the primary point of contact for guests during your shift, acting as the 'voice' of our Swiss properties.
  • 95% Digital Communication: Managing all guest interactions via Guesty.
  • 5% Voice Support: Handling our emergency line for urgent issues.
  • Efficiently resolving guest inquiries and de-escalating issues to ensure 5-star reviews.
  • Working closely with our local Swiss on-site teams to ensure maintenance and cleaning are perfectly timed.

Requirements

  • Your English must be flawless—professional, warm, and highly effective at de-escalation.
  • Previous experience Airbnb & Co is a must.
  • Knowledge with Guesty is beneficial.
  • A high-speed internet connection is a must.
  • Internet redundancy is mandatory (e.g., a backup UPS or mobile hotspot).
  • You stay cool under pressure and treat every guest with the 'Swiss Standard' of service—polite, efficient, and proactive.
Benefits
  • Paid Time Off: 10 days of paid leave per year (equivalent to 8 shifts / 80 hours)
  • Performance Bonus: We reward those who over-deliver
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
de-escalationcommunicationproblem-solvingcustomer serviceefficiencyproactivitypolitenessstress management