Build Trusted Customer Partnerships
Develop strong, long-term relationships with key stakeholders in assigned accounts
Lead customer calls to answer questions, provide guidance, and drive successful outcomes
Understand each client’s business goals and technical environment
Serve as the primary technical contact for your accounts
Troubleshoot complex issues and guide customers through resolutions
Provide best practices, product training, and technical recommendations
Help customers fully leverage platform features and functionality
Identify opportunities for optimization, expansion, and growth
Share customer feedback with Product and Engineering to influence roadmap decisions
Oversee implementations, data transfers, and other technical initiatives
Ensure projects are delivered on time and within scope
Document processes, solutions, and technical knowledge
Mentor junior TAMs and support onboarding of new team members

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business, or related field
3+ years in Technical Account Management, Technical Support, or similar SaaS role
Experience using CRM platforms and technical support tools
Working knowledge of SQL
Experience with APIs and integrations
Familiarity with Linux command line
Experience with GitHub
Scripting experience (Python preferred; Go is a plus)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLAPIsintegrationsLinux command lineGitHubscriptingPythonGoTechnical Account ManagementTechnical Support

Soft Skills

relationship buildingcommunicationtroubleshootingguidancementoringproject managementcustomer feedbackoptimizationcollaborationproblem-solving

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Businessrelated field