AIQ

AI Knowledge Designer

AIQ

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $60,000 - $65,000 per year

Job Level

Junior

About the role

  • Design, implement, and continuously refine conversational flows within our AI chatbot to deliver accurate, natural, and brand-aligned responses
  • Analyze AI conversation data to identify gaps, inaccuracies, and opportunities for improvement
  • Partner with Support leadership to prioritize AI content updates based on product changes and customer needs
  • Collaborate on testing and launching new automation features, triggers, and intents
  • Create, maintain, and optimize customer-facing documentation, FAQs, and help articles to drive self-service success
  • Ensure all content reflects Alpine IQ’s tone, accuracy standards, and compliance requirements
  • Collaborate with Product, Engineering, and Customer Success teams to keep documentation current following releases and updates
  • Track and analyze automation metrics including deflection rate, resolution accuracy, escalation trends, and CSAT
  • Translate data insights into actionable improvements for AI behavior and documentation quality
  • Work closely with Human Support, Product, and Engineering teams to align AI and human support workflows
  • Partner with Customer Education and Marketing to ensure documentation supports onboarding, adoption, and retention
  • Participate in feedback loops to ensure AI and documentation reflect real customer challenges

Requirements

  • 1+ years of experience in conversational design, technical writing, or knowledge management within a SaaS or technology environment
  • Hands-on experience with Intercom’s FIN AI or similar AI-powered customer support tools
  • Strong understanding of customer support operations, tone design, and documentation best practices
  • Excellent written and verbal communication skills with a focus on clarity and usability
  • Ability to interpret data and translate insights into meaningful improvements
  • Comfort working in a fast-paced, fully remote, and data-driven environment.
Benefits
  • Medical, Dental, Vision, and ancillary benefits
  • 401(k) Company Match
  • Flexible Time Off
  • Home Office Benefit
  • Paid Parental Leave
  • Virtual Events
  • Company Laptop and More!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
conversational designtechnical writingknowledge managementdata analysisautomation metricscontent optimizationdocumentation best practicestone designcustomer support operations
Soft skills
written communicationverbal communicationclarityusabilitydata interpretationcollaborationprioritizationadaptabilityproblem-solving