Implementation Specialist
AIQ
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for new customers, delivering a warm and professional onboarding experience.
- Create and execute tailored onboarding plans that align with customer goals.
- Conduct engaging one-on-one and group training sessions to teach product functionality and best practices.
- Assist customers with configuration and customization to meet their unique business needs.
- Provide responsive support and guidance during onboarding.
- Troubleshoot technical or process issues, escalating to internal teams when necessary.
- Develop and maintain onboarding guides, help articles, and training resources.
- Monitor onboarding progress and ensure customers are realizing value quickly.
Requirements
- Excellent communication and interpersonal skills—able to explain technical concepts clearly.
- Strong problem-solving skills with a proactive, customer-first mindset.
- Experience with CRM systems and onboarding tools.
- Highly organized with the ability to manage 45–50 concurrent accounts.
- Passion for helping customers succeed in a fast-paced SaaS environment.
- Bachelor’s degree or equivalent work experience
- Prior experience in customer onboarding, implementation, or customer success (SaaS experience preferred)
- Authorized to work in the U.S.
Benefits
- Medical, Dental, Vision, and ancillary benefits
- 401(k) Company Match
- Flexible Time Off
- Home Office Benefit
- Paid Parental Leave
- Virtual Events
- Company Laptop and More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingimplementationSaaS experience
Soft skills
communication skillsinterpersonal skillsproblem-solving skillscustomer-first mindsetorganizational skills
Certifications
Bachelor’s degree