aimpower

Customer Success Manager

aimpower

full-time

Posted on:

Location Type: Hybrid

Location: Germany

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Job Level

Junior

About the role

  • Build strong, long-term relationships with customers based on trust, expertise, and measurable outcomes.
  • Deeply understand customer goals, workflows, and success metrics—and translate them into effective platform usage.
  • Act as a trusted advisor to insights, marketing, and brand teams.
  • Lead smooth and efficient onboarding processes for new customers.
  • Run engaging product demos, training sessions, and enablement workshops.
  • Develop scalable onboarding and training materials that can be reused across customers.
  • Ensure high customer satisfaction, renewal, and retention.
  • Identify upsell and expansion opportunities and collaborate with Sales to realize them.
  • Proactively spot risks and address them before they impact customer success.
  • Work closely with Sales, Product, Marketing, and Leadership to share customer feedback and influence product development.

Requirements

  • 1–3 years of experience in Customer Success, Account Management, Consulting, Insights, or a comparable client-facing role.
  • Strong interest or background in Consumer Insights, Marketing Effectiveness, Brand Management, or Marketing Technology.
  • Experience working with large organizations or complex stakeholder environments.
  • Excellent communication skills in English (C1 or higher).
  • High customer empathy, ownership mindset, and proactive working style.
  • Based in Germany with a valid work permit.
  • Experience working with or for FMCG companies is a plus.
  • Hands-on exposure to marketing research, insights, or analytics workflows is a plus.
  • Experience in a B2B SaaS environment, ideally with data- or AI-driven products is a plus.
  • German language skills are a plus.
  • Experience introducing new tools or processes into established organizations is a plus.
  • Familiarity with AI-based or insight-driven marketing tools is a plus.
Benefits
  • 30 vacation days per year, plus an extra two days off on Christmas Eve and New Year’s Eve.
  • Work from another EU country for up to 28 days a year.
  • Annual learning budget for training, courses, or conferences.
  • Access to corporate benefits and FutureBens: exclusive employee discounts on a wide range of products and services.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementConsultingConsumer InsightsMarketing EffectivenessBrand ManagementMarketing TechnologyMarketing ResearchAnalytics WorkflowsB2B SaaS
Soft skills
Communication SkillsCustomer EmpathyOwnership MindsetProactive Working StyleRelationship BuildingTrust BuildingProblem SolvingCollaborationTraining and EnablementRisk Management