Senior Case Manager – Group Claims

AIA

Senior Case Manager managing claims within AIA's Group Claims team. Handling complex claims and ensuring quality assessments meet performance standards.

Posted 8/2/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex claims portfolios while ensuring high-quality assessments and maintaining strong stakeholder relationships. Proficient in contributing to claims strategy initiatives and fostering a customer-first approach.

Highest-signal resume keywords

Claims Assessing ExperienceStakeholder ManagementCustomer First ApproachClaims Strategy DevelopmentQuality Assurance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship ManagementAccountabilityCollaboration

Industry Keywords

Life InsuranceWorkers CompensationHealth InsuranceClaims Turnaround TimesPerformance Standards

About the role

Key responsibilities & impact

Manage own claims portfolio including more complex claims, and proactively contribute to the overall achievement of claims turnaround times and SLAs
Ensure that the quality, including presentation, accuracy and detail of claims assessments meets or exceeds the business unit minimum performance standards.
Make sure that there is a close and productive working relationship with the Claims Development team ensuring the skills learnt are transferred into the workplace
Be aware of the importance and value of good business relationships between all stakeholders and taking accountability for maintaining those relationships
Participate in initiatives to help achieve claims strategy and develop a high-performance culture, including the delivery of projects as required
Actively participate in any other tasks, projects or responsibilities assigned from time to time by Management.

Requirements

What you’ll need

Previous claims assessing experience in a Life, Workers Compensation and/or Health Insurance
Maintaining quality stakeholder management/relationships
Customer First Approach

Benefits

Comp & perks

Career progression offered through internal pathway program
On the job training and induction program
Free membership to AIA Vitality health and wellbeing program
Four additional recharge days per year in addition to annual leave
Competitive salary + Bonus potential + Staff discounts
Hybrid work – WFH 2 days per week
Discounted parking available + public transport + amenities close by