Case Manager – LTIP

AIA

Case Manager managing a portfolio of income protection claims at AIA. Providing support through high volume claims management with a focus on member assistance and recovery outcomes.

Posted 4/30/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Proactively manage a portfolio of income protection claims
Provide support to the team through the management of a high volume of income protection claims, processing payments and providing regular status updates to members
Practically apply the policy terms and conditions, analyse medical, financial and other relevant information and engage the appropriate investigation tools to ensure claims are appropriately managed
Ensure that members are paid the appropriate rate and within set timeframes
Engage with appropriate parties such as Senior Assessors or rehabilitation to ensure sustainable return to work outcomes are facilitated and expected recovery times are understood

Requirements

What you’ll need

Insurance experience - Life, General Insurance and/or Workers Comp
Ability to prioritise set tasks
Maintaining quality stakeholder management/relationships
Customer First Approach

Benefits

Comp & perks

Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australians and make a difference to someone’s life everyday
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers
Flexible working arrangement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

prioritizationstakeholder managementcustomer service