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IT Systems Administrator
AgitalIT Systems Administrator managing Microsoft 365, Google Workspace, SaaS applications, and cybersecurity for Agital’s marketing agencies. Leading migrations, escalated support, and scalable IT operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and administering cloud-based SaaS applications, particularly Microsoft 365 and Google Workspace, while integrating cybersecurity controls and improving IT service delivery. Proven ability to lead technical teams, manage vendor relationships, and implement IT standards and processes effectively.
Highest-signal resume keywords
Microsoft 365 AdministrationGoogle Workspace AdministrationCloud/SaaS Application ManagementCybersecurity Controls ImplementationIT Service Management (ITIL)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365 PowerShellAzure/Entra IDSingle Sign-On (SSO)System MigrationIdentity ManagementTechnical Problem SolvingEmail RoutingDNS ManagementService Delivery StandardsChange Management
Soft Skills
Excellent Communication SkillsCritical ThinkingAdaptabilityHigh IntegrityProfessionalism
Tools & Technologies
AdobeDocuSignClickUpHubSpotSalesforceNetSuite
Certifications & Qualifications
Microsoft CertificationAzure CertificationGoogle CertificationITIL CertificationCompTIA Certification
Industry Keywords
Cloud ServicesIT AdministrationEnd-User SupportCyber Risk ManagementPrivacy Compliance
Tech Stack
Tools & technologiesAzureCloudCyber SecurityDNSITSM
About the role
Key responsibilities & impact- Lead administration of SaaS applications including Microsoft 365 and Google Workspace
- Serve as a level 2/3 service desk escalation point for core IT applications and services
- Act as hands-on technical lead for the IT team in a 100% cloud-based organization
- Perform major system migrations and consolidations, including Microsoft 365 and Google Workspace migrations
- Support the Director, IT and leadership in improving service quality and efficiency
- Establish the corporate IT platform as a scalable and agile business function
- Develop and implement IT and Service Delivery standards and processes
- Manage MSP, vendors, partners, and internal stakeholders
- Integrate cybersecurity controls into IT service delivery and manage cyber risk
- Deliver M&A and growth-related initiatives
- Manage day-to-day IT systems and cloud applications, including M365, Google Workspace, Adobe, DocuSign, ClickUp, HubSpot, Salesforce, and NetSuite
- Manage identity services, cloud infrastructure, email routing, domain names, and DNS
- Execute IT and cybersecurity projects such as cloud tenant migrations, rebrands, and new cyber-control implementations
- Support frontline service delivery with escalated technical issues
- Define SOPs for onboarding, offboarding, and IT support
- Track and manage IT hardware and software assets
- Manage IT vendor contracts, licensing, subscriptions, usage, and budgets
- Facilitate change management through planning, communication, and project/task management
- Help determine the future IT staffing and operating model and potentially line-manage additional technical roles
Requirements
What you’ll need- BS/BA in IT, Information Systems, or related field
- 5+ years previous work experience in IT administration or end-user support
- Extensive experience with Microsoft 365 and Google Workspace, including hands-on configuration and administration
- Experience using either Microsoft 365 PowerShell Modules or GAM
- Extensive experience managing or supporting cloud/SaaS applications for employee productivity, collaboration, and work management
- Detailed understanding and experience implementing technical controls for hardware, cloud services, email, and identity management services
- Experience with Azure/Entra ID, SSO, SCIM, and Google Identity
- Working knowledge of IT service management concepts and frameworks such as ITIL
- Working knowledge of cybersecurity detective and preventative controls for information and data protection
- Conceptual knowledge of privacy and compliance rules and regulations
- Certifications including Microsoft, Azure, Google, ITIL, or CompTIA preferred
- Ability to diagnose and resolve technical problems using critical thinking and problem-solving skills
- Familiarity with an outsourced IT operating model and/or MSPs
- Awareness of IT and cyber risk tolerances and alignment with broader business objectives
- Excellent written and verbal communication skills
- High personal integrity and ethics, with ability to handle confidential matters professionally
- Ability and willingness to adapt to and facilitate organizational change
- At this time, unable to sponsor or transfer employment visas for this position
Benefits
Comp & perks- Competitive compensation
- Flexible work environment
- Medical, dental, and vision insurance
- Unlimited paid time off
- 401(k) with company match
- Company-paid life and disability insurance
- Paid parental leave
- A collaborative culture with autonomy and ownership
- Employee wellness programs and additional perks