Practice Manager – Clinic Appointment Coordination
AGAPLESION BETHESDA KRANKENHAUS BERGEDORF
full-time
Posted on:
Location Type: Office
Location: Hamburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You get our outpatient clinics running at full speed: appointment scheduling, patient flow, and team coordination — everything runs smoothly thanks to you.
- You lead and plan the clinic schedule team and ensure that everyone is in the right place at the right time.
- You optimize processes, further develop structures, and continuously find ways to improve patient care.
- You act as the liaison between patients, physicians, the team and administration — strong communicator and always with an open ear.
- You support quality management and internal projects and ensure smooth operations across locations.
- Administrative tasks such as billing, invoice management, and correspondence are familiar to you.
Requirements
- Completed training as a Medical Assistant (MFA) or registered nurse and/or further training in practice management
- Experience organizing outpatient clinics and ideally in team leadership
- Strong organizational skills, a sense of responsibility and an independent working style
- Empathy and strong communication skills — you know how to interact with patients, colleagues and physicians
- Quality awareness, flexibility and reliability
- Confident use of IT systems, ideally practice management software/EHR
- Good German language skills, spoken and written
Benefits
- Compensation according to the KTD collective agreement
- Company pension scheme
- 30 days vacation
- Subsidies for JobRad (bike leasing) and the Deutschlandticket
- HanseFit – sports, wellness & balance
- Training and development opportunities
- A great team, flat hierarchies and short decision-making paths — collaboration that’s enjoyable
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Medical Assistant trainingpractice managementEHR
Soft skills
organizational skillscommunication skillsempathyresponsibilityindependent working styleflexibilityreliability