Customer Support Associate
AFG Inc
part-time
Posted on:
Location Type: Hybrid
Location: Brisbane • 🇦🇺 Australia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond promptly to user inquiries via email and internal ticketing tools
- Assist users with account access, subscription, and content-related questions
- Research and summarize new programs, grants, or learning opportunities for internal use
- Track and document recurring issues to help improve processes
- Collaborate with the content and marketing teams to ensure accurate information delivery
Requirements
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize efficiently in a remote environment
- Familiarity with online customer service platforms and email management tools
- A proactive attitude and willingness to learn new systems
Benefits
- Flexible working hours
- Supportive, collaborative team culture
- Opportunity for career growth within a fast-growing digital media company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
written communicationverbal communicationorganizational skillsattention to detailmultitaskingprioritizationproactive attitudewillingness to learn