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Technical Support Specialist – Laser Systems
AEON Laser USATechnical Support Specialist troubleshooting laser cutting and engraving systems for businesses and manufacturers. Diagnosing mechanical, electrical, software, and networking issues while guiding customers through repairs.
Posted 8/5/2026full-timeMelbourne • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $30 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong mechanical and electrical troubleshooting skills, with the ability to diagnose and resolve issues related to laser machines and CNC equipment. Excels in creating technical documentation and providing clear communication to customers while collaborating with engineering teams.
Highest-signal resume keywords
Mechanical TroubleshootingElectrical TroubleshootingCNC Machine ExperienceTechnical Documentation CreationClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Mechanical Systems DiagnosisElectrical Components DiagnosisSoftware TroubleshootingNetworking Problem SolvingUnderstanding of MotorsUnderstanding of BeltsUnderstanding of Motion SystemsUnderstanding of Power Supplies
Soft Skills
Calm Under PressureDetail-OrientedProblem-Solver MindsetOwnership of Issues
Tools & Technologies
Laser MachinesCNC Machines
About the role
Key responsibilities & impact- Troubleshoot customer issues with laser machines remotely and occasionally on-site
- Diagnose mechanical systems, electrical components, software, and networking problems
- Guide customers through repairs and maintenance
- Create and improve technical documentation and video guides
- Work closely with engineering and product teams to resolve recurring issues
- Escalate complex problems and track resolutions
- Provide fast, clear, and professional communication with customers
Requirements
What you’ll need- Strong mechanical and electrical troubleshooting skills
- Ability to diagnose problems logically and efficiently
- Comfortable working with tools and equipment
- Experience with CNC machines, lasers, or similar equipment highly preferred
- Basic understanding of motors, belts, and motion systems
- Basic understanding of power supplies and electrical components
- Basic understanding of computer/software troubleshooting
- Calm under pressure
- Clear communicator who can explain complex things simply
- Detail-oriented
- Problem-solver mindset
- Takes ownership of issues
Benefits
Comp & perks- Performance-based incentives
- Opportunity to grow into senior technical or product roles