Customer Success Manager

Aegis Ventures

Manager of Customer Success leading US operations at Optain to drive client satisfaction and account growth. Focused on reducing churn and creating measurable business value for healthcare clients.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

As the Manager of Customer Success, you will be a hands-on leader who will scale and lead Optain’s US customer success function—owning a portfolio of accounts while managing a growing team of Customer Success Managers and CS Specialists.
This role is responsible for driving exam utilization, reducing churn, expanding revenue within existing accounts, and ensuring every Optain customer realizes measurable clinical and business value from the platform.
Reporting to the Head of US Customer Success & Implementation, the Manager will sit at the intersection of commercial execution, clinical outcomes, and operational rigor.
You will own the customer health framework, lead quarterly business reviews with health system executives, identify and close SMB upsell opportunities, and partner with US Business Development on enterprise expansion deals.
You’ll work closely with the Implementation team, Clinical Operations, and Product Management to channel customer feedback into roadmap priorities.

Requirements

What you’ll need

5+ years of experience in customer success, account management, or client services in healthcare technology, health IT, or medical devices
2+ years of direct people management experience leading a CS or account management team
Track record of managing a book of business with measurable outcomes: retention, expansion revenue, utilization, and NPS/CSAT
Experience conducting executive-level business reviews and building ROI narratives for healthcare customers
Strong data orientation—comfortable pulling and interpreting product usage data to drive customer conversations and internal prioritization
Experience supporting customers in regulated healthcare environments (FDA-cleared technology, HIPAA, clinical quality standards)
Experience with CRM platforms (HubSpot or Salesforce) and customer success tools (Gainsight, Totango, or similar) preferred

Benefits

Comp & perks

Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside.
Top-tier health, vision, dental, and commuter benefits.
Generous monthly health and wellness reimbursement.
Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare.
The opportunity to help solve difficult problems and collaborate with world-class experts from healthcare provider networks, academia, and industry.
A chance to work with a highly talented, close-knit team and world-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey.

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementclient servicesdata analysisbusiness reviewsROI narrativesretentionexpansion revenueutilizationNPS

Soft Skills

leadershipcommunicationinterpersonal skillsorganizational skillsstrategic thinkingcollaborationproblem-solvingcustomer orientationteam managementexecutive engagement