Apply advanced understanding of Workday, ServiceNow, and MS Office
Conduct thorough research and analysis of system issues, while gathering data to support the development of new enhancements, service requests, and incident resolutions
Proactively identify and advocate progress towards small-scale enhancement projects, including scoping requirements, coordinating cross-functional teams, managing timelines, and ensuring successful delivery of solutions that align with business objectives
Practice strong responsiveness and attention to detail, ensuring timely follow-up, accurate system updates, and high-quality delivery of work
Support management of Americas regional ticket backlog, prioritizing enhancements and incidents to ensure timely resolution
Foster a global perspective by collaborating with colleagues across various regions to ensure alignment on international priorities and facilitate cohesive, globally integrated changes
Demonstrate awareness of Agile ways of working, supporting iterative delivery, cross-functional collaboration, and continuous improvement
Represent business needs and facilitate end-user feedback to influence Workday configuration and enable self-service adoption
Support emerging AI capabilities and tools, with the ability to identify opportunities to enhance HR processes, insights, and user experience
Work closely with Workday Business Analyst Lead and the Workday technical support team to develop requirements, test configurations, and vet solutions with key regional stakeholders
Partner with People Services, HR, IT, and Finance to represent the Americas region’s requirements for Workday-integrated systems, while leading change management and communication strategies to support system enhancements and releases
Ensure the Workday security model is configured to meet Americas region needs, including consulting with end users to develop requirements for new roles, decommission old roles, or edit existing roles
Maintain a strong understanding of strategic priorities and proactively influence stakeholders to remain aligned
Analyze data to identify patterns and trends that inform process improvements and system configurations, ultimately enhancing the overall user experience

Requirements

Bachelor's and 4+ years of relevant experience or demonstrated equivalency of experience and/or education
Demonstrated experience working with HR technology within a large, complex regional or global environment
Strong Workday HCM knowledge, including identifying and diagnosing system issues, partnering with stakeholders to gather requirements, and delivering enhancement solutions
Experience delivering small to medium-scale system enhancements or improvement initiatives

Benefits

medical
dental
vision
life
AD&D
disability benefits
paid time off
leaves of absences
voluntary benefits
perks
flexible work options
well-being resources
employee assistance program
business travel insurance
service recognition awards
retirement savings plan
employee stock purchase plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WorkdayServiceNowMS OfficeAgileHR technologydata analysissystem configurationenhancement solutionsincident resolutionchange management

Soft Skills

attention to detailresponsivenesscross-functional collaborationstakeholder influencetimely follow-upglobal perspectivecommunication strategiesproactive identificationproblem-solvinguser experience enhancement

Certifications

Bachelor's degree