Scheduling Coordinator

Advanced Oral Surgery

Scheduling Coordinator greets patients and manages appointment scheduling at Advanced Oral Surgery in Grand Rapids, MI. Providing exceptional patient care and maintaining professional relationships is vital.

Posted 6/25/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Manages patient flow to reduce patient wait time.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent required.
One year of customer service experience required.
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.

Benefits

Comp & perks

Medical (including Virtual Care)
Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Competitive pay
Bonus potential
Annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Paid Vacation (Starting at 2 weeks)
6 Annual Paid Holidays
Long and Short Term Disability Plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicescheduling appointmentspatient chart preparationoffice skillstypingfilingattention to detail

Soft Skills

friendly demeanorprofessional personalityorganizational skillsconcierge level servicecommunication skills

Certifications

high school diploma or equivalent