Customer Service Representative I

AdvaCare Systems

Customer Service Representative providing first point of contact for AdvaCare’s internal and external customers. Resolving issues related to product availability and customer service inquiries.

Posted 6/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy and effective communication. Proficient in managing scheduling and troubleshooting for home care and hospice services while utilizing web-based order entry platforms.

Highest-signal resume keywords

Customer ServiceAttention To DetailStrong Communication SkillsMultitaskingMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPassion For Helping OthersEnthusiasm

Tools & Technologies

Web-Based Order Entry PlatformsEmail CommunicationInstant Messaging

Industry Keywords

Home CareHospice ServicesCustomer LiaisonEquipment Troubleshooting

About the role

Key responsibilities & impact

Answer phones in a friendly, professional, customer-centric manner.
Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
Point of primary contact for all customer service-related issues.

Requirements

What you’ll need

Empathy, passion, and enthusiasm for helping those in need.
Strong attention to detail and ability to multitask across multiple web-based order entry platforms
Strong written and verbal communication skills
Ability to compose clear, concise messages via email and instant message.
Ability to speak clearly and articulately when working with internal and external customers on the phone.
Strong computer/systems skills (Microsoft Office Suite, etc.)
Access to home office set up

Benefits

Comp & perks

competitive starting pay
a robust PTO plan
access to excellent health, dental, vision, and supplemental insurance offerings
a top-notch 401k plan that includes a company match and profit sharing
All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware if it meets operational requirements